LiveCareer-Resume

customer service representative resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Hardworking Customer Service Representative with 4 years of experience working with coworkers and customers both on the phone and in person. Trained in project and time management with extensive knowledge of how a business should run flawlessly and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Personable Customer Service professional offering over 3 years of experience resolving account and service concerns for all customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Skills
  • International sales support
  • Complaint resolution
  • Credit card processing
  • Report preparation
  • Inbound and Outbound Calling
  • Stock management
  • Money handling abilities
  • Service standard compliance
  • Good listening skills
  • Training development aptitude
  • Account management
  • Technical Support
  • Staff education and training
  • Medical terminology knowledge
  • Strategic sales knowledge
  • Key holder experience
  • POS systems expert
  • Creative problem solving
Education
Columbia State Community College Lewisburg, TN, Expected in 05/2020 Medical Office Business Management : Business Management - GPA :
Penn Foster College Scottsdale, AZ Expected in 05/2021 Associate of Applied Business : Human Resources Management - GPA :
Work History
Cardinal Logistics Management, Inc. - Customer Service Representative
Usa ● Concord, NC, 12/2019 - Current
  • Responded to customer requests for products, services and company information.
  • Entered customer interaction details in Matrix to track requests, document problems and record solutions offered.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Cardinal Logistics Management, Inc. - Customer Service Representative
Verdi, NV, 02/2019 - 12/2019
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Processed customer payments, generated bills and filled out warranty cards.
  • Assisted customers in making informed purchase choices and selecting products.
Milestone Retirement Communities - Server
Ontario, OR, 05/2017 - 07/2018
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Pacific Office Automation - Receptionist
Phoenix, AZ, 01/2017 - 06/2018
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
Additional Information

As I am almost finished with my degree in Human Resources I feel that I would be a great asset to this team! I would appreciate the opportunity to show my worth.

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Resume Overview

School Attended

  • Columbia State Community College
  • Penn Foster College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Server
  • Receptionist

Degrees

  • Medical Office Business Management
  • Associate of Applied Business

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