LiveCareer-Resume

customer service representative resume example with 2 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Education
Expected in 09/2017 to to Bachelor Of Medical Biology | Biology National Highschool Grigore Antipa, Romania, GPA:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Diligent server skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Skills
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Needs Assessment
  • Interpretation and Translation Services
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Customer Service and Assistance
  • PCI (Payment Card Industry)
  • Cash Register Operations
  • Credit Card Payment Processing
  • Electronic Information Systems
  • Call Transfers
  • Microsoft Exchange
  • Telephone Management
  • Bagging Groceries
  • Proficiency in Microsoft Office and G Suite
  • Billing Adjustments and Refunds
  • Cultural Awareness
  • Recommending Solutions
  • Directing Calls
Work History
05/2022 to 08/2022 Customer Service Representative Ferguson | Baltimore, MD,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.
06/2020 to 03/2022 Cashier Seminole Gaming | Davie, FL,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
09/2020 to 01/2021 Server Onix Group | Glen Mills, PA,
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
  • Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Kept track of event finances, initial deposits, due payments and final balances.
Languages
Romanian:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • National Highschool Grigore Antipa

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Server

Degrees

  • Bachelor Of Medical Biology

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