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customer service representative resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced with customer service, hardworking and responsible. Punctual. Hardworking and accustomed to fast-paced environments. Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Bilingual Customer Service Representative quickly and effectively resolves complaints and issues.

Skills
  • Transportation Industry (Airline and Trucking) regulations knowledge
  • Senior leadership support
  • Clerical support
  • High-energy attitude
  • Business development understanding
  • Customer relations
  • Technologically savvy
  • Fleet dispatching
  • Conflict mediation
  • Microsoft Office expertise
  • Inbound and Outbound Calling
  • Adaptive team player
  • Problem-solving abilities
  • Shipping and receiving understanding
  • Strategic Planning
  • Business Development
  • Time Management
  • Project management abilities
Experience
08/2020 to 09/2022 Customer Service Representative Reladyne | Pflugerville, TX,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Organized client contracts, records and reports to strengthen traceability.
08/2018 to 10/2021 Customer Service Agent Mhc Equity Lifestyle Properties | Eugene, OR,
  • Greeted crew members, flight attendants and passengers.
  • Collected baggage charges and accepted baggage for check-in.
  • Managed gate, ramp and cabin services for each flight.
  • Upheld uniform and conduct guidelines to maintain professional appearance.
  • Interpreted identification labels and tags to properly route baggage and cargo.
  • Operated computerized system to handle ticketing and check-ins.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Assessed passenger's needs and abilities to deploy correct mobility equipment.
  • Furnished customers with information on routes, gates and terminals to assuage baggage and boarding concerns.
  • Coordinated with internal resources to process passenger information and dispatch flights on time.
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.
  • Keyed passenger information into ticketing reservation system to process boarding passes.
04/2016 to 08/2018 Customer Service Agent Mhc Equity Lifestyle Properties | Fort Lauderdale, FL,
  • Logged, tracked and traced shipments across airport and partner locations.
  • Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
  • Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
  • Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
  • Coordinated with air traffic control, civil engineers and command posts to support airfield management activities.
  • Developed and implemented safety improvements to cultivate safe and productive work environment for all personnel.
  • Adjusted flight itineraries and communicated changes for optimal safety and flow of aircraft.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
07/2015 to 12/2015 Soldier Military, United States Army | City, STATE,
  • Encouraged, empowered and motivated team to accomplish objectives.
  • Shared mission of organization with the team in order to complete our training tasks
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Worked in small groups to accomplish complex goals within tight deadlines and standards.
  • Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
  • Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
  • Worked on deck in various weather situations and under stressful conditions to maintain personnel safety and direct aircraft movements.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Expected in 06/2015 to to High School Diploma | Jurupa Valley High School, Jurupa Valley, CA GPA:

During my school years, I was part of the school ASB, I was volleyball coach, took stats for volleyball, and took various AP classes Currently, College for associate in business Communication I have worked with many teams and various school groups. From choir in elementary, to being part of student council in middle school, associate student body in high school. All these require communication to be able to work as a group and help each other grow.

Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Jurupa Valley High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Agent
  • Customer Service Agent
  • Soldier

Degrees

  • High School Diploma

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