customer service representative resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Personable and dedicated Customer Service Representative with extensive experience in the Health and Wellness industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Attention to detail
  • Excellent communication
  • Interpersonal skills
  • Client relations
  • Customer satisfaction
  • Data entry
  • Microsoft Excel
  • Organizing
  • Sales
  • Scheduling
  • Team-player
  • Reliable and trustworthy
04/2021 to Current
Customer Service Representative Carlisle Companies Incorporated Saint Louis, MO,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Answered 50+ inbound calls per day and directed to individuals or departments when necessary.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assessed customer account information to determine current issues and determine potential solutions.
  • Made outbound calls to obtain account information.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
12/2016 to 04/2021
Holistic Health Counselor Massage Envy Reading, PA,
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Monitored patients with acute and chronic conditions for changes, improvements or need for intervention.
  • Maintained patient records using Salesforce and updated information throughout course of treatment.
  • Discussed therapies and herbal supplementation with patients to maximize wellness.
  • Explained medical conditions and illnesses in easy-to-understand terminology to inform and educate patients.
  • Delivered exemplary service by listening effectively to patient and returning calls or emails promptly.
  • Offered tools and information to raise awareness of self-management and monitoring for specific conditions to minimize patient healthcare costs.
  • Recommended exercise and emphasized balanced nutrition to help patients manage weight and improve other health conditions.
  • Attended health events by setting up educational displays and materials as well as interacting with participants.
11/2015 to 12/2016
Wellness Consultant Cole Haan Milpitas, CA,
  • Maintained excellent service by answering phone calls, setting appointments, greeting members and guests upon arrival and selling memberships.
  • Led administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
  • Demonstrated excellent attention to detail when performing data entry and organizing and maintaining files, records, and surveys.
  • Interacted with clients with strong self-confidence and excellent communication skills.
  • Utilize knowledge of sales and ability to sell the need for wellness to drive sales goals.
  • Efficiently solved any issues related to payments, dissatisfaction, and/or scheduling.
  • Interviewed new contacts to assess current health and document information.
  • Built strong and lasting relationships with clients through active listening and communication.
04/2012 to 11/2015
Sales Associate Michael Kors City, STATE,
  • Achieved over $2,000,000 in sales.
  • Succeeded in a fast-pace high-stress environment
  • Exemplified a positive attitude and remained a team-player in the industry.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Negotiated and closed deals with minimal oversight.
Education and Training
Expected in 07/2021 to to
MBA: Marketing
Southern New Hampshire University - Online,
Expected in 06/2021 to to
Bachelor of Science: Public Health Sciences
Southern New Hampshire University - ,
Expected in 08/2016 to to
Associates: Health Sciences
Goodwin College - East Hartford, CT

3.9 GPA


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Resume Overview

School Attended

  • Southern New Hampshire University
  • Southern New Hampshire University
  • Goodwin College

Job Titles Held:

  • Customer Service Representative
  • Holistic Health Counselor
  • Wellness Consultant
  • Sales Associate


  • MBA
  • Bachelor of Science
  • Associates

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