LiveCareer-Resume

customer service representative resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Sales expertise
  • International sales support
  • Complaint resolution
  • Report preparation
  • Professional telephone demeanor
  • Good listening skills
  • Creative problem solving
  • Multi-line phone talent
Education
Toombs County High School Lyons, GA Expected in 05/1991 High School Diploma : - GPA :
Accomplishments
Work History
Ceco Environmental Corp. - Customer Service Representative
Telford, PA, 06/2017 - 09/2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
State Of Massachusetts - Correctional Officer
Otis Angb, MA, 09/1998 - 06/2017
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Booked new inmates into facility and processed inmates for release.
  • Identified facility openings and designated inmates to housing units.
  • Arranged for medical and dental care of inmates.
  • Notified victims of upcoming inmate releases.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
Augustana Care Corporation - Certified Nursing Assistant
Oxford, FL, 07/2014 - 02/2016
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Transported patients between rooms and appointments or testing locations.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Augustana Care Corporation - Certified Nursing Assistant
Rochester, MN, 11/2011 - 11/2014
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.

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Resume Overview

School Attended

  • Toombs County High School

Job Titles Held:

  • Customer Service Representative
  • Correctional Officer
  • Certified Nursing Assistant
  • Certified Nursing Assistant

Degrees

  • High School Diploma

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