Dedicated and focused administrative assistance who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.Administrative Assistant focused on driving productivity by leveraging strong front office management skills.
Posses over 20 years of commendable Customer Service experience. Skill in dealing with sensitive population in a professional and concerned manner Able to work independently and as a cooperative team member Computer Knowledge Windows XP, Excel, Microsoft Word, Word Perfect, Corel Quattro, Spread sheets, Quick Book, Higher Gear, Cape Fear Tutoring, Medical terminology, Proofreading, Strong interpersonal skills, Professional and mature, Resourceful, Proofreading,
Dedicated team player. Meticulous attention to detail
Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.
Maintain and supervise the center, maintain receipt for monthly reports, calculate parent's fees weekly and monthly, keep record of all transaction of the center. Enter data into QuickBooks for daycare fees, purchases and bill paying. Input information into cape fear tutoring system for menu, meal count, and attendance. Interact with the parents in person and over the phone. Maintain files, and purchase supplies. Multi-task and very organized. Complete work in a timely manner. Maintain cash drawer and receive payment from parents in cash and checks. A team player and perform all other duties as needed. Drive daycare van to take the children to school and pick up after school.
Answer multiline switchboard, direct calls to sales and management, accepts applications for employment, and set up employees for drug screening. Receive deals from finance dept for cars purchase, receive down payment for vehicle purchase, enter data into computer system and process receipts, knowledge of accounting and record keeping, make bank deposit, process titles to take to DMV office, pick up licenses plates and mail to customers. Interact well with customers in person. Very organized and keep things in order. A team player, help others as needed to get the job done. Work with a variety of office equipment, and computer software. Notarize paperwork as needed.
Data entry on the State Elections Information Management System (SEIMS), filing, Verifying addresses, recording voter history, mailing absentee ballots, using statewide database for voter registration and voter history form all counties, research voters in voter view, voter scan, and provisional voters, sort and distribute mail, operate multi-line switchboard, interact with voters in person and on the phone for voters registrations, changing and up dating information, made copies, and fax information to different counties. Worked as a team player. Made sure things was done in a timely manner.
Answer multi-line switchboard, direct call to the correct office, take messages when needed, with a positive attitude interacting with clients as they came into the building, and informed the correct personnel, entered data entry into the computer. Sort and distribute mail, worked on Corel Quattro software to input file information, update archived file listing and spread sheet information, collect payments for fees from clients for service rendered, kept office and files organized and in order, fax information to different offices, operated stamp machine to send out mail. Worked as a team player. Made sure things were done in a timely manner.
Interact with all members with a positive attitude as they enter the credit union. Receives checks to be deposit, pay out money according to withdrawal request, keep record of all transactions, verifies amount on computer database, examine checks for proper endorsement, issues computer-generated receipts to customers, place hold on accounts for uncollected funds, order daily supply of cash, open new accounts, accept loan payments, balance currency, coins, cash, and checks on computer database at the end of the day.
Interact with a positive attitude with all customers as they come for services. Received paperwork from service repairs and process for payment. Received cash, checks, and credit card payments, balance cash drawer, effectively organized and got the work done in a timely manner. Direct all incoming calls to proper staff member for parts and service department. Recorded all incoming complaints and directed to proper supervisors. Conducted weekly inventory and replenished as needed. Team player where ever needed.
Human Resource Development, Fayetteville Technical Community College Employability Skills / IRA, Fayetteville Technical Community College
Medical Office Administration, Fayetteville Technical Community College (January 2012 - Present)
Team Player, Cash, Office Manager, Very Organized, Receptionist, Customer Service, Customer Service Representative, Retail Sales, Cape, Paying, Quickbooks, Switchboard, Payments, Office Administration, Credit, Accounting, Clerk, Finance, Multiline, Sales, Sales And, To Sales, Credit Card, Incoming Calls, Inventory, Service Department, Billing, Customer Accounts, Solutions, Typing, Web Based, Web-based, Data Entry, Multi-line, Database, Clients, File, Switchboard Operator, Filing, Registrations, Excel, Microsoft Word, Windows Xp, Word, Word Perfect, Wordperfect, Accounts For, Credit Union, New Accounts, Ira
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