customer service representative resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Customer-oriented, strategic-thinking operations and sales professional with over 8 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.
Skills
Market access and expansion
Controls systems enhancement
Recruiting and hiring top talent
Public relations understanding
Business development
Strategic planning
Cash Flow analysis
Operating budgets
Regulatory compliance
Organizational leadership
Relationship management
Financial administration
Corporate leadership
Executive leadership
Cost breakdown analysis
Profit & Loss
Experience
08/2021 to 06/2022Customer Service RepresentativeOld Second Bancorp, Inc. | Naperville, IL,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Educated customers on special pricing opportunities and company offerings.
Upheld quality control policies and procedures to increase customer satisfaction.
Mentored new employees on procedures and policies to maximize team performance.
Exceeded company productivity standards on consistent basis.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
01/2018 to 08/2021President of OperationsAmerican Medical Response | Modesto, CA,
Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Led organization by establishing business direction and actualizing operational plans to meet goals.
Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
Revitalized business plans and realigned company objectives to increase overall profits.
Spearheaded acquisitions to expand company portfolio.
Utilized accounting knowledge to help senior managers develop and implement business improvements.
Recommended home improvements to sellers to maximize profits and promote faster sale.
Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
Generated lists for potential property buyers, compatible with budgets and needs.
Conducted sales development with lenders, realtors, mortgage companies, buyers and sellers.
Managed real estate transactions from initiation to closing.
Scheduled home viewings with potential buyers.
Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
Generated list of properties to meet specific client needs.
Represented buyers and sellers in major real estate transactions.
Promoted properties via advertisements, open houses and multiple listing services.
Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
Built Residetal & Commercial Buildings for customers
11/2016 to 06/2021Supervisor of OperationsOptivest Properties | Derry, NH,
Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
Hired and managed employees to maximize productivity while training staff on best practices and protocol.
Oversaw all aspects of business expansion objectives and opportunities, including new market exploration, product development and overseas production possibilities.
Supervised daily operations of multi-million dollar divisional operation.
Traveled to trade shows and client meetings to promote company brand.
Integrated marketing and sales strategies with business development and operational leadership plans.
Generated and implemented business strategies to increase revenue while executing operational base development.
Reduced costs and optimized revenue by executing contract bidding and procurement processes.
Facilitated new business opportunities and promoted current marketing projects through varied outlets, including print, broadcast and B2B efforts.
Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
Diminished regulatory risks by strict adherence to insurance and safety regulations.
Devised utilities needed to streamline and strengthen operations, driving substantial improvement to KPIs.
Crafted and monitored internal control systems.
Developed and managed brand identity in new market launches.
Managed workforce development programs by evaluating, interpreting and enforcing human resource policies and regulations and developing industry training programs and conferences.
Maintained written daily log of job site activities for permanent records.
Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
Loaded and unloaded materials like drywall, shingles and plywood for customers.
Learned lumber products and manufacturer differences to give customers sound advice on building materials.
Handled customer purchases, including processing paperwork, collecting payments and organizing deliveries.
Worked with approved vendors to source and receive products for customers.
Boosted sales by recommending target materials and products to enhance planned purchases.
Evaluated inventory levels to keep appropriate supply counts on hand at all times.
Led and managed projects to support logistics efforts and plans.
Reported maintenance and repair needs for transportation vehicles and equipment.
Consistently met company and department objectives within budget and time constraints.
Utilized ordering, tracking and billing systems and associated processes.
Handled all departmental scheduling to maintain proper staffing for all shifts.
Reviewed profit and loss statements and metrics to identify trends and opportunities.
01/2010 to 10/2017ManagerQuick 7, Corp | City, STATE,
Trained employees on additional job positions to maintain coverage of roles at all times.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Aided in negotiation with vendors and suppliers to reduce overall costs.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Established ambitious goals for employees to promote achievement and surpass business targets.
Education and Training
Expected in to to | Business Administration And ManagementMississippi Delta Community College, Moorhead, MSGPA:
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