Customer Service Representative (Manager) who specializes in quality service, customer retention, and team management. I am a seasoned specialist with background in providing advice on diverse customer situations. I am dedicated to providing excellent customer Service and making operational and procedural improvements.
I played a instrumental role in increasing customer satisfaction ratings in the 4 years that i was employed with USA Discounters. I began my employment there in November of 2008 as a Customer Service Rep whom within a year became Team Leader, I then was promoted to Assistant Manager a year later.
Aaron's Sales and Leasing I also started as Customer Service Rep whom worked my way up to Sales Manager. I was also Sales person of the month at least 9 times.
Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. I also Provided a high level of product and leadership support to representatives and clients. Achieved high goals and productivity numbers in the year i have been there.
Successfully managed the activities of team members in multiple locations. Presumed the job of motivating my sales team and meeting company quotas. Reduced amount of employee overtime by effectively delegating tasks. Developed rapport with the customer base by handling issues with professionalism. Clerical and administrative duties were also job duties that I preformed and excelled at which included filing, typing, data entries, faxing, multi-tasking and company ordering supplies.
Assistant the manager in their daily Tasks, taking over the daily tasks if he/she is absent. Demonstrates integrity,honesty and knowledge to promote vision,values and goals. Implements and manages training activities in support of developing highly motivated team members. 4 years experience in assisting, training and motivating a team of 6-9 sales associates. Ability to work in a fast paced environment. Trained new quality customer service representatives. Provided detailed monthly monthly department reports and updates to senior management.
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