Personable and dedicated Customer Service Representative with 10+ years experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Reviewed account and service histories to identify trends and issues.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
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