Customer Service Representative Bookkeeper resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
Friendly and likeable
Quick learner
Exceptional communication skills
Strong client relations
Scheduling
Proficient in cash management
Microsoft Word
Microsoft Excel
Data entry
Filing
Experience
Customer service representative, bookkeeper, 04/2013 - 2017 The Edge Fitness Clubs – Meriden, CT,
Managed quality communication, customer support and product representation for each client.
Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations. Processed and issued money orders for customers.
Assisted customers with store and product complaints.
Compiled weekly monetary reports and records for store managers.
Associate for retail company and cashier, 06/2012 - 04/2013 The Edge Fitness Clubs – Greenwich, CT,
Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Expressed appreciation and invited customers to return to the store.
Chilcare provider, 09/2003 - 10/2006 Alexis Larky – City, STATE,
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.
Childcare provider, 04/2001 - 08/2003 Marianne Flowers – City, STATE,
Carefully monitored children's play activities.
Routinely picked children up from school and activities.
Childcare provider, 05/1995 - 03/2001 Leslie Marshall – City, STATE,
Promoted good behaviors by using the positive reinforcement method. Supervised children while parents were on vacation, business trips and weekend getaways.
Cleaned the house, including laundry, sweeping and mopping.
Education and Training
High School Diploma: , Expected in 1994 - Newburyport Highschool - Newburyport, MA GPA:
High School Diploma: , Expected in - - , GPA:
: Business, Expected in - Northern Essex Community College - Haverhill, MA GPA:
: Early Childhood Development, Expected in - Mira Costa Community College - San Diego, CA GPA:
: Stenography, Expected in - Court Reporting Institute - San Diego, CA GPA:
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