Customer Service Representative Bookkeeper resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
  • Friendly and likeable
  • Quick learner
  • Exceptional communication skills
  • Strong client relations
  • Scheduling
  • Proficient in cash management
  • Microsoft Word
  • Microsoft Excel
  • Data entry
  • Filing
Customer service representative, bookkeeper, 04/2013 - 2017
The Edge Fitness Clubs Meriden, CT,
Managed quality communication, customer support and product representation for each client.
Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations. Processed and issued money orders for customers.
Assisted customers with store and product complaints.
Compiled weekly monetary reports and records for store managers.
Associate for retail company and cashier, 06/2012 - 04/2013
The Edge Fitness Clubs Greenwich, CT,
Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Expressed appreciation and invited customers to return to the store.
Chilcare provider, 09/2003 - 10/2006
Alexis Larky City, STATE,
Communicated with children's parents and guardians about daily activities, behaviors and problems.
Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
Implemented positive discipline; followed policy of warning, timeout, talk and parent check-in.
Childcare provider, 04/2001 - 08/2003
Marianne Flowers City, STATE,
Carefully monitored children's play activities.
Routinely picked children up from school and activities.
Childcare provider, 05/1995 - 03/2001
Leslie Marshall City, STATE,
Promoted good behaviors by using the positive reinforcement method. Supervised children while parents were on vacation, business trips and weekend getaways.
Cleaned the house, including laundry, sweeping and mopping.
Education and Training
High School Diploma: , Expected in 1994
Newburyport Highschool - Newburyport, MA
High School Diploma: , Expected in
- ,
: Business, Expected in
Northern Essex Community College - Haverhill, MA
: Early Childhood Development, Expected in
Mira Costa Community College - San Diego, CA
: Stenography, Expected in
Court Reporting Institute - San Diego, CA
Activities and Honors

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Resume Overview

School Attended

  • Newburyport Highschool
  • Northern Essex Community College
  • Mira Costa Community College
  • Court Reporting Institute

Job Titles Held:

  • Customer service representative, bookkeeper
  • Associate for retail company and cashier
  • Chilcare provider
  • Childcare provider
  • Childcare provider


  • High School Diploma
  • High School Diploma

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