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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in remote industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Conscientious customer service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Accomplishments
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Skills
  • Upselling Products and Services
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Strong reading talents
  • Excellent grammar
  • Ability to catch errors
  • Accurate
  • Proofreading and editing
  • Basic math
  • Good telephone etiquette
  • Cultural awareness
  • Good listening skills
  • Conflict resolution
  • Interpersonal Communication
  • Flexible & Adaptable
  • Organization and Time management
  • Written Communication
Work History
Customer Service Representative10/2020 to 01/2021
Company Name – City, State
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Initiated termination of customer contract upon request.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Cashier08/2017 to 12/2020
Company Name – City, State
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained cash drawer of $1000 or more per shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Received and routed business correspondence to correct departments and staff members.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
Customer Service Representative Cashier02/2020 to 03/2020
Company Name – City, State
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Greeted over [Number] patients per day.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Recommended products to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Associate Degree in Nursing: Lisence Pratican NurseExpected in 08/2025St Paul College- City
  • Continuing education in college
High School Diploma06/2017Patrick Henry High School- City
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Resume Overview

School Attended

  • St Paul College
  • Patrick Henry High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Customer Service Representative Cashier

Degrees

  • Associate Degree in Nursing : Lisence Pratican Nurse Expected in 08/2025
    High School Diploma 06/2017

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