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Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report creation
  • Quality assurance controls
  • Inbound and outbound calling
  • Project management abilities
  • Courteous demeanor
  • Conflict mediation
  • Product organization
  • Microsoft Office expertise
  • Clerical support
  • Customer relations
  • Retail sales customer service
  • Call center experience
  • Adaptive team player
  • Quality control
  • Sales expertise
  • Problem-solving abilities
  • Office equipment proficiency
Experience
04/2020 to Current
Customer Service Representative Dewolff Boberg & Associates Boise, ID,
  • Assessed customer needs and upsold products and services to maximize HelloFresh sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Interviewed customers regarding different types of issues and recognizing resolutions to fit their needs.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
03/2019 to 04/2020
Merchandiser Specialist Bernicks Dresser, WI,
  • Communicated and coordinated planogram execution with store management.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Maximized potential for sales cycle success through effective promotion and product-display placement.
  • Updated seasonal displays such as windows and end cap displays to highlight current product lines.
  • Printed labels and tags for for-sale merchandise.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Authorized invoice payments and merchandise returns.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Created and implemented POS with chosen vendors.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
  • Displayed appropriate signage for products and sales promotions.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 12 locations.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Consulted with management and advertising teams to plan optimal promotions.
08/2015 to 03/2020
Merchandiser Lami City, STATE,
  • Communicated and coordinated planogram execution with store management.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Selected merchandise based on quality and cost-efficiency models.
  • Built effective partner store relationships to improve customer satisfaction.
  • Tracked shipping, including weekly and monthly fallout.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Maximized potential for sales cycle success through effective promotion and product-display placement.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
  • Created and implemented POS with chosen vendors.
  • Printed labels and tags for for-sale merchandise.
  • Conducted staff meetings with sales personnel to introduce new merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Displayed appropriate signage for products and sales promotions.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Assisted Manager by communicating with retail merchants via phone and email.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 7-13 locations.
Education and Training
Expected in 05/2014
MBA: Administrative Assistance And Secretarial Science
University Of Phoenix - Tempe, AZ
GPA:
Expected in 05/2011
BBA: Criminal Justice
University Of Phoenix - Tempe, AZ
GPA:
Expected in 04/2009
Associate of Science: Administrative Assistance And Secretarial Science
University Of Phoenix - Tempe, AZ
GPA:
Accomplishments
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Led team to total achievement, earning recognition from upper management and financial reward.

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Resume Overview

School Attended
  • University Of Phoenix
  • University Of Phoenix
  • University Of Phoenix
Job Titles Held:
  • Customer Service Representative
  • Merchandiser Specialist
  • Merchandiser
Degrees
  • MBA
  • BBA
  • Associate of Science