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Customer Service Representative Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Dedicated customer service representative motivated to contribute to company success. Reliable and driven, with strong time management and prioritization abilities. Focused, ambitious, successful at multi-tasking and delivering prompt and friendly service to all customers.
Skills
  • Creative problem solver
  • Quick learner
  • Proficient in customer service
  • Service-oriented team player
  • skilled in customer service operations
  • exceptional workflow
  • Professional demeanor
  • committed team builder
  • thrives in fast-paced environment
  • schedule flexibility
  • savvy relationship-builder
  • people-oriented
Work History
02/2017 to Current Customer Service Representative Dupont De Nemours Inc. | Chesterfield, MO,
  • Effectively managed a high-volume of inbound customer calls.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • extend trial dates on monthly subscriptions.
  • properly follow guidelines and policies on more then 50 different companies.
  • build value on the product to attempt a customer save.
  • verify customer and accounts thoroughly using company policies. 

 

 

10/2012 to 01/2014 Teller Centris Federal Credit Union | Omaha, NE,
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Maintained friendly and professional customer interactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Organized, stocked and maintained the teller window area.


07/2009 to 06/2012 Customer Service Representative Dupont De Nemours Inc. | Copley, OH,
  • Initiated operations improvements to improve overall call center productivity.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Directed calls to appropriate individuals and departments.
  • Assisted with basic troubleshooting on modems and cellphones.


Education
Expected in 2008 High School Diploma | Pinnacle Charter High school, 2224 Southern Ave #1 Tempe, AZ 85282 GPA:
Additional Information
There is a work history gap from 2014-2017 in my resume because I took time off of working to help with family matters that needed critical attention.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Pinnacle Charter High school
Job Titles Held:
  • Customer Service Representative
  • Teller
  • Customer Service Representative
Degrees
  • High School Diploma

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