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Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented. Advance experience solving problems creatively using tact and diplomacy to achieve win-win outcomes. Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Skilled at listening to customers, offering empathy, reliability and enthusiasm for satisfying customers. Experienced Office Management and Administration Professional experienced in optimizing productivity. Highly dependable, ethical and reliable support specialist and leader. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Highly Motivated Professional with Strong Organizational and Multitasking Skills.
  • History of Reliable, Loyal and Punctual Employment.
  • Capable of Maintaining Professional and Positive Demeanor under Highly Stressful Situations.
  • Computer Literate able to Quickly Learn and Adapt to New Computer Applications and Programs.
  • Responsible in Managing, Training, Instructing and Directing providing Supervisory Level of Assistance to Upper Management.
  • Provides Extraordinary level of Customer Service Satisfaction and Retention.
Work History
Customer Service Representative, 07/2017 to 10/2021
Employment SolutionsMiramar, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customers special needs and wants resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments and special requests.
  • Processed payments while protecting customers personal information.
  • Maintained all Homeowners Association Accounts for entire branch.
  • Assisted in streamlining new products, implementing new procedures and maintaining accounts.
  • Provided high standard of professional customer service throughout difficult situations.
File Auditor/Team Leader, 08/2016 to 04/2017
MaxsentMinot, ND,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Reviewed thousands of Client Collateral, General and Servicing files daily.
  • Inspected specific documents for accuracy such as: Mortgage Notes and Modification, Deeds of Trust, Warranty Deeds, Power of Attorney and Title Policies.
  • Performed quality control with focused attention to detail minimizing errors.
  • Assisted Executives in creating, reviewing and updating department procedures producing highly accurate file audits and client satisfaction.
Customer Service/Sales Leader, 02/2011 to 08/2016
National Association For Medical And DentalCity, STATE,
  • Processed and verified Safeguard/MetLife Dental HMO plan applications.
  • Assisted customers with policy coverage and changes, policy reinstatement and premium collection.
  • Assisted inside and outside sales agents with marketing, underwriting and qualification of policies.
  • Determined customer needs and interests to recommend specific and appropriate Dentists to customers.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Administrative Office Manager, 08/2004 to 02/2011
A&W Welding Construction Motor Rebuilds And RepairCity, STATE,
  • Implemented new training programs for administrative personnel on office operations and latest technologies.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Assisted CEO with upper level management decision making, customer relations development , invoicing and processing of orders record keeping.
  • Developed, managed and maintained secure private database for processing large payment transactions.
Education
High School Diploma: , Expected in
Benjamin N Cardozo High School - Bayside, NY
GPA:
Certificate in Business Management And Ethics: Business Management, Expected in 08/2000
Katherine Gibbs Business Management Academy - Amityville, NY,
GPA:
About Me Personally

Originally from New York, I moved to Florida in 2000. Since 2012 I have been the volenteer Adoption Coordinator Manager for a Non-Profit rescue that specializes in breed specific rescue, adoption, education and preservation of Alaskan Malamute and Siberian Husky breeds. My family consists of my fiance of 13 years, two Alaskan Malamutes and three Siberian Husky rescues. When I am not working, my spare time is spent with my family and my rescue.

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Resume Overview

School Attended
  • Benjamin N Cardozo High School
  • Katherine Gibbs Business Management Academy
Job Titles Held:
  • Customer Service Representative
  • File Auditor/Team Leader
  • Customer Service/Sales Leader
  • Administrative Office Manager
Degrees
  • High School Diploma
  • Certificate in Business Management And Ethics

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