Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 3 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Bilingual customer service leader with fluency in English Farsi ,Hindi &Urdu languages . Proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. Open and clear communication style with good multitasking skills and also Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in the mentioned languages .

  • Bilingual Can Speak fluently English,Farsi,Hindi or Urdu and Dari.
  • Storefront building
  • Offshore drilling
  • Office supplies inventory management
  • Product Restocking
  • Product Organization
  • Store Merchandising
  • Cleaning
  • Cash Register Operation
  • Customer Direction
  • Sales
  • Customer Complaint Resolution
  • Product Knowledge
  • Cash Handling
  • Guest Services
  • Issuing Receipts
  • Good Telephone Etiquette
  • Quality Management
  • Multi-tasking ability
  • Payment processing
  • Point of sale knowledge
  • Cleaning and sanitizing
  • Cash register systems
  • Bagging and packaging
  • Refunds and exchanges
  • Cash drawer management
  • Merchandising expertise
  • Store merchandise stocking
  • Product and service sales
  • Heavy lifting
  • Customer assistance
  • Basic math skills
Work History
08/2019 to 12/2019 Customer Service Representative Enova | Remote, OR,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed customer relations and customer service through daily communication and interaction.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Optimized customer support by establishing collaborative service environment.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Effective liaison between customers and internal departments.
07/2018 to 12/2019 Customer Service Associate Lumeris | Charlotte, NC,
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Educated customers on promotions to enhance sales.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
12/2018 to 05/2019 Customer Service Associate Lumeris | Chicago, IL,
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Folded and arranged Marshall merchandise in attractive displays to drive sales.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
04/2018 to 07/2018 Fast Food Cashier Traditions Spirits | Duncan, OK,
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Operated as full-service food provider in Burger King establishment by taking orders, preparing meals and collecting payments.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Provided customers with information on specials and discount deals.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Processed payments and counted change to complete transactions.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Expected in 05/2019 High School Diploma | Dougherty Valley High School, San Ramon, CA GPA:
Expected in 04/2022 Associate of Science | Medical Assisting Cosumnes River College, Sacramento, CA GPA:

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Resume Overview

School Attended
  • Dougherty Valley High School
  • Cosumnes River College
Job Titles Held:
  • Customer Service Representative
  • Customer Service Associate
  • Customer Service Associate
  • Fast Food Cashier
  • High School Diploma
  • Associate of Science