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Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hello, my name is JessicaClaire, and I'm 20 years old and I love working because it helps me stay independent and gives me a chance to experience different fields. I am very eager to apply my skills to new jobs to extend my growth and be a part of a growing work community. I' am a Flexible Customer service representative with a year and a half of experience and a lot of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing cases, and arranging service. Well-versed in providing helpful answers and relevant information to retain clients also dealing with customer escalations.

Skills
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Creative
  • Strong team member
  • Computer Skills (Microsoft and Google)
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
Work History
02/2020 to 06/2021
Customer Service Representative Enova New York, NY,

FIRST CALL DEPARTMENT

  • -Managed a high volume of inbound and outbound customer calls.
  • -Maintained strong call control and quickly working through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • -Asked probing questions to determine service needs and accurately input information into electronic systems.
  • -Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • -Used electronic documentation, reference tools, and automated training to drive customer service ratings.
  • -Investigated and solved routine, complex, and long-standing customer issues each day.
  • -Met or exceeded call speed, accuracy, and volume benchmarks on a consistent basis.

JM DEPARTMENT

  • -Made outbound calls to obtain account information with service providers
  • -De-escalated problematic provider's concerns, maintaining a calm, friendly demeanor.
  • -Interacted with service providers and follow-up on Tow statuses.
  • -organized cases and made OB calls to the drivers to make sure they are updating their status and using the tech app like they are supposed to
  • -Take VIP/Code Orange Jobs from the Bell Icon first, then take the Job from the Top of the Queue from the Bell Icon, verify that the job is assigned to you, and then start the Alerts on the job
  • -Ensure the Customer, Partner, and Provider are all kept up to date if applicable

UDA DEPARTMENT

-sends a signal to in-network (USPN) service providers, indicating that there is a customer, in their area, in need of assistance.

- negotiating prices with providers- searching for provider within a 20-30 mile radius-notating down with the people you spoke with, what price was negotiated and what equipment they used

-also keeping the customer updated with correct ETA time and the companies information and making sure to keep the customer calm if a driver has decided to wait and can no longer assist

UCONNECT/TECH DEPARTMENT-U-Connect is a communication HUB of sorts. This department helps a great deal with communications between departments, providers, customers, partners, and Urgently’s upper management.

-The department is in the direction of being an FC resolution department (calling SP, dealers, customers, etc. in order to handle the job.

-this essentially provides a helpful and clear path of communication.- Sending/confirming additional funds Taking Inbound calls from Customers/SP’s and Partners regarding payments and updates on job statuses-Utilizing Console to check all information available on Service Provider’s account (notes, restrictions, networks, drivers, vehicles, address for Tow Storage Tow, escalations, updates to Regional Manager, inquiries for Secondary and Payments departments)

-Reaching out to Regional Managers about providers who are going beyond their rates and causing problems and not wanting to use the dispatch portal-reaching out to partners such as MBUSA, BMW, ROLLS ROYCE, JAGUAR LAND ROVER, VOLVO, SONSIO ,UBER PREMIUM,ENTERPRISE,NATIONAL, SAFECO INSURANCE, AMERICAN FAMILY INSURANCE, ELEPHANT INSURANCE,

-Also rebooting the tech app, helping providers update their account information

11/2019 to 01/2020
cashier Bed Bath & Beyond Westbury, NY,
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
  • Trained new employees in cashiering procedures, offering assistance
  • Wiped down counters and tables wore cleaning belts to remove debris and maintain cleanliness.
  • Increased sales by offering specials and deals by suggesting specific purchases to customers.
06/2016 to 10/2019
Game Host, Janitor, Busser/Hostess Sea World San Diego City, STATE,

Game Host-

  • Provided Service for guest to play machine games and Carnival games. I also helped fixed broken games .
  • I worked In a environment where teamwork is Very important and Communication. I had to deal with large amounts of money which had to be counted at the end.

Janitorial-

  • Was responsible for the deliveries of cleaning supplies to various work sites, Cleaning bathrooms as well as maintaining inventory of all supplies. Wiping Windows, Cleaning pathways and taking out Trash
  • Followed directions from supervisors to adhere to a rotation schedule of assigned quadrants with co-workers as a team

Hostess

  • Tend to special Guest needs and requests
  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area

Busser

  • I had a range of duties in order to assist the server, including resetting tables, restocking supplies and helping out guests when a server is too busy or unavailable.
  • I had to lift Heavy loads of trash and Dump It, Also had to take back the trays, Sweep the floors, help fix the landscaping around the restaurants
Education
Expected in 06/2025
No Degree: Anthropology
San Diego Mesa College - San Diego, CA
GPA:
Expected in 06/2018
High School Diploma:
Valhalla High School - El Cajon, CA
GPA:

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • San Diego Mesa College
  • Valhalla High School
Job Titles Held:
  • Customer Service Representative
  • cashier
  • Game Host, Janitor, Busser/Hostess
Degrees
  • No Degree
  • High School Diploma