Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

  • Credit card payment processing
  • Call center experience
  • Inbound and outbound calling
  • Customer relations
  • Retail sales customer service
  • High-energy attitude
  • Problem-solving abilities
  • Adaptive team player
  • Microsoft Office expertise
  • Loss Prevention
  • Payroll
  • Filing
  • Cash Handling
  • Audits
  • Great Customer Service
10/2019 to 09/2020
Customer Service Representative Esri New York, NY,
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered average of 25-30+ inbound calls per day and directed to designated individuals or departments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reached out to Companies to help assist with the problems and followed up with the customers.
08/2019 to 10/2019
Assistant Manager Shakey's Pizza Rancho Cucamonga, CA,
  • Trained team of 12 to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Performed as Manager on Duty in the absence of Manager
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Performed daily task such as Filing, Auditing, and Bank Depositing.
  • Delegated daily tasks to team members to optimize group productivity.
  • Coach and Train on Cash Register and Stocking.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Manage truck deliveries, Processing, and Stocking.
10/2015 to 07/2019
Key Holder/Coordinator Shakey's Pizza Rialto, CA,
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Performed s Manager on Duty in the Absence of Management.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Attended and Performed Leadership Classes
  • Compiled weekly monetary reports and records for store managers.
  • Performed as Administrative Coordinator by filing employee information, Reference checks, hiring, Interviews, Conference Calls, Payroll, and Cash Office.
  • Coordinated floor moves, merchandising, display maintenance and monitored floor stock to maximize store efficiency.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Organized in-store promotional events.
  • Ordered and distributed equipment and supplies.
  • Responded to safety and loss prevention incidents.
  • Operated cash register.
  • Signed for incoming shipments in manager's absence.
  • Performed as Backroom Coordinator by taking in trucks, unloading pallets and processing the merchandise, perform audits, and clean and organized the Processing Room.
  • Managed store security needs as required.
  • Maintained store in clean and neat manner.
09/2012 to 09/2015
Assistant Manager Four Corner Thrift Store/Thrifty Lizard City, STATE,
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Performed as Manager on Duty
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Open and Closed the business
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Ran errands and bank deposits
  • Delegated daily tasks to team members to optimize group productivity.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Bought clothing and accessories from Customers
  • Processed Trucks and shipments
  • Set up Displays
  • Set up multiple Stores
  • Handled heavy lifting
Education and Training
Expected in 05/2013
Associate of Science:
Southern Union State Community College - Wadley, AL
Expected in 05/2011
High School Diploma:
Lafayette High School - Lafayette, AL

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Resume Strength

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  • Measurable Results
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  • Target Job
  • Typos

Resume Overview

School Attended
  • Southern Union State Community College
  • Lafayette High School
Job Titles Held:
  • Customer Service Representative
  • Assistant Manager
  • Key Holder/Coordinator
  • Assistant Manager
  • Associate of Science
  • High School Diploma

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