Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly-organized Office Coordinator with 10 years of experience in front office support. Proficient in scheduling, records maintenance and correspondence. Well-versed in use of Microsoft Office Suites with strong knowledge of computer fundamentals.


Organizational skills

  • Communication skills (written and verbal)
  • Good listening skills
  • Customer service
  • Microsoft Excel
  • Administrative support
  • Creative problem solving
  • Vendor and contract negotiations
  • Work independently and with team
  • Budget Management
  • Time management
  • Business Administration
  • Project Management
  • Office reception
  • Scheduling
  • Office management expertise
Work History
02/2020 to Current
Customer Service Representative Fairmount Santrol Wedron, IL,
  • Answered constant flow of customer calls with up to 2 calls in queue per minute.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Leveraged sales expertise to promote tax services and capitalize on upsell opportunities.
  • Responded to customer requests for products, services and company information.
  • Recommended tax services to customers, thoroughly explaining details.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Developed and implemented scheduling policies.
  • Scheduled activities for 5 tax service personnel.
  • Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
02/2017 to Current
Event Director Chubb Baltimore, MD,
  • Generated 200 leads per special events, resulting in increase of new revenues.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Generated client retention by accurately organizing and executing trade shows and events.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Recommended workflow and budget improvements, resulting in 35% savings per event.
  • Fostered relationships with local and national suppliers to obtain best price, quality, and delivery of products.
  • Supervised onsite team of 20-30, including caterers, audio-visual technicians, and facility management team.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Worked with all customers to understand needs and provide customized services.
  • Developed team communications and information for all meetings.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Supported needs of events with skill and efficiency.
01/2016 to 01/2020
Administrative Assistant Dnv Gl New York, NY,
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service .
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth in a timely manner.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Generated reports and typed letters in Microsoft Word and prepared presentations in Microsoft Power Point for maximum impact and results.
  • Created PowerPoint presentations for business development purposes.
01/2000 to 08/2019
Program Director Childcare City, STATE,
  • Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
  • Recruited, selected and retained high-quality staff to reduce turnover and foster stability.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Executed marketing plan and promoted positive image to achieve 75% enrollment goals.
  • Managed program paperwork and child records to comply with state requirements.
  • Adhered to budgetary guidelines to set financial goals and maintain school profitability.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in only 90 days of employment.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Stayed current on Department of Social Services, Depart of Health and Human Services, and USDA codes and guidelines to maintain compliant program operations in South Carolina and Virginia.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Scheduled and taught in class and online courses to increase learning opportunities.
Expected in 09/2007
Associate of Arts: Christian Education For Young Children
International School of Excellence - Tinley Park, IL,
Expected in
Associate of Science: Early Childhood Education
Germmana Community College - Fredericksburg, VA,

I am currently working on becoming a Certified Meeting Planner.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • International School of Excellence
  • Germmana Community College
Job Titles Held:
  • Customer Service Representative
  • Event Director
  • Administrative Assistant
  • Program Director
  • Associate of Arts
  • Associate of Science