Customer Service Representative Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

  • Order Fulfillment
  • Inbound and Outbound Calling
  • Credit card processing
  • Report preparation
  • Complaint resolution
  • Good listening skills
  • Creative problem solving
  • Stock management
  • Account management
  • Stocking and replenishing
  • Multi-line phone talent
  • Warehousing functions
  • Technical Support
  • Professional telephone demeanor
  • Money handling abilities
  • Data Entry
  • Staff education and training
Work History
Customer Service Representative, 01/2020 to Current
Fairmount Santrol Dividing Creek, NJ,
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended Cincinnati Bell to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Entered customer interaction details in CBT systems to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Suggested new procedure to persuade cancelling customers to stay with company.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
Shift Manager, 03/2017 to 08/2019
Horizon House Seattle, WA,
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
Department Manager, 09/2019 to 01/2020
Bed Bath & Beyond Charlottesville, VA,
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Met deadlines by proactively managing individual and team tasks.
Cashier, 09/2019 to 09/2019
Novo Building Products Essex Junction, VT,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
High School Diploma: , Expected in 05/2018
New Miami High School - Hamilton, OH
  • Elected to Queen for Homecoming in 2017.
  • Graduated with 3.6 GPA
  • Member of National Honor Society.
  • Graduated in Top 11 of Class.
: CCP Courses, Expected in
Miami University - Oxford, OH
  • Balanced high school classes and college classes during junior year of high school.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • New Miami High School
  • Miami University
Job Titles Held:
  • Customer Service Representative
  • Shift Manager
  • Department Manager
  • Cashier
  • High School Diploma
  • Some College (No Degree)

Similar Resume

View All
Customer Service Representative
Customer Service Representative Remotely
Customer Service Representative