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Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Credit card processing
  • Report preparation
  • Complaint resolution
  • Good listening skills
  • Creative problem solving
  • Stock management
  • Account management
  • Stocking and replenishing
  • Multi-line phone talent
  • Warehousing functions
  • Technical Support
  • Professional telephone demeanor
  • Money handling abilities
  • Data Entry
  • Staff education and training
Work History
Customer Service Representative, 01/2020 to Current
Fairmount Santrol Dividing Creek, NJ,
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended Cincinnati Bell to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Entered customer interaction details in CBT systems to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Suggested new procedure to persuade cancelling customers to stay with company.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
Shift Manager, 03/2017 to 08/2019
Horizon House Seattle, WA,
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours and inventory movements.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
Department Manager, 09/2019 to 01/2020
Bed Bath & Beyond Charlottesville, VA,
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Met deadlines by proactively managing individual and team tasks.
Cashier, 09/2019 to 09/2019
Novo Building Products Essex Junction, VT,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
Education
High School Diploma: , Expected in 05/2018
to
New Miami High School - Hamilton, OH
GPA:
  • Elected to Queen for Homecoming in 2017.
  • Graduated with 3.6 GPA
  • Member of National Honor Society.
  • Graduated in Top 11 of Class.
: CCP Courses, Expected in
to
Miami University - Oxford, OH
GPA:
  • Balanced high school classes and college classes during junior year of high school.

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • New Miami High School
  • Miami University
Job Titles Held:
  • Customer Service Representative
  • Shift Manager
  • Department Manager
  • Cashier
Degrees
  • High School Diploma
  • Some College (No Degree)

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