Customer Service Representative Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
I am proactively seeking entry level technical and service positions that will allow me to build the company's brand as well as positively impact everyone's lives around me. Authorized to work in the US for any employer
Skill Highlights

Microsoft Office Suite, Telecommunication skills

Customer service expert

Telephone inquiries specialist

Markdown/promotional procedures

Large cash/check deposits expert

Sharp problem solver

Active listening skills

  • Strong organizational skills
  • Energetic work attitude
  • Store maintenance ability
  • Adaptive team player
  • Opening/closing procedures
  • Courteous demeanor
  • Top sales performer
  • Visual merchandising proficiency
Work Experience
01/2014 to 09/2015
Customer Service Representative Fifth Third Bank Grand Ledge, MI,
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Verified that information in the computer system was up-to-date and accurate.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Answered an average of 200 calls per day by addressing customer inquiries, solving problems and providing new product information.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Helped customers select products that best fit their personal needs.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Informed customers about all product lines and services offered by the company.
  • Marked clearance products with updated price tags.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Recommended and helped customers select merchandise based on their needs.
  • Calculated figures such as discounts, percentage allocations and credits.
  • Opened and assigned new client accounts.
  • Coordinated approval processes of all accounts payable invoices.
  • Researched and resolved billing and invoice problems.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Directed calls to appropriate individuals and departments.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Recommended alternative items if product was out of stock.
  • Operated a POS system to itemize and complete an average of 150 customer purchases.
  • Organized weekly sales reports for the sales department to track product success.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Assisted customers with store and product complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Accurately logged all daily shipping and receiving orders.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Created new processes and systems for increasing customer service satisfaction.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Assisted customers with store and product complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Took special orders in person and over the phone to generate $10,000 of additional revenue.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
01/2013 to 01/2014
Cashier Pcc Natural Markets Issaquah, WA,
  • Primary job responsibilities include operating cash registers and preparing drink orders.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the restaurant.
  • Provide professional greetings for clients while escorting them to their proper destinations.
  • Inspect all areas of the restaurant to insure exceptional cleanliness and dining experiences exceed standard expectations.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Rotated stock to maintain freshness.
  • Provided professional and courteous service at all times.
  • Worked overtime shifts during busy periods.
Education and Training
Expected in 2017
Associate of Science: Nursing
Middle Georgia State College - Dublin, GA

Continuing education in Nursing, Minor in Business. With a 3.0 GPA

Expected in 2012
High School Diploma:
Dublin High School - Dublin, GA

Data entry, filing, scheduling, Able to lift up to 50 pounds Shipping and receiving, accounting, Cash handling, cash registers, clients, Inspect, inventory, invoicing, Microsoft Office Suite, Multi-tasking, Professional and friendly, Careful and active listener,

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Middle Georgia State College
  • Dublin High School
Job Titles Held:
  • Customer Service Representative
  • Cashier
  • Associate of Science
  • High School Diploma