Hardworking Customer Service Representative with over 10 + years of experience. Trained in project and time management with extensive knowledge of all customer related issues and needs with proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Proactive in listening and delivering support services and resolving customer complaints. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation with superb attention to detail.
Skills
Report preparation
Order fulfillment
International sales support
Complaint resolution
Good listening skills
Data Entry
Staff education and training
Retail store support
Computer proficient
Quick learner
Administrative support
Key stakeholder relationship building
Recordkeeping strengths
Professional telephone demeanor
Work History
Customer Service Representative/Bank Teller, 01/2019 to Current Jockey International, Inc. – Pleasant Prairie, WI,
Answered constant flow of customer telephone calls promptly to avoid on-hold wait times.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Compiled customer feedback and recommended service delivery improvements to management.
Suggested new procedure to persuade cancelling customers to stay with company avoiding cancellations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Provided information to customers regarding Wells Fargo's charge card and loyalty program and helped to open and activate new accounts.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Entered customer interaction details to track requests, document problems and record solutions offered.
Associate Store Manager, 01/2018 to 06/2019 Pizza Hut – Arlington, TX,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
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