Customer Service Representative/Bank Teller Resume Example Wells Fargo

CUSTOMER SERVICE REPRESENTATIVE/BANK TELLER

Professional Summary

Hardworking Customer Service Representative with over 10 + years of experience. Trained in project and time management with extensive knowledge of all customer related issues and needs with proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Proactive in listening and delivering support services and resolving customer complaints. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation with superb attention to detail.

Skills

Report preparation
Order fulfillment
International sales support
Complaint resolution
Good listening skills
Data Entry
Staff education and training

Retail store support
Computer proficient
Quick learner
Administrative support
Key stakeholder relationship building
Recordkeeping strengths
Professional telephone demeanor

Work History

Customer Service Representative/Bank Teller, 01/2019 to Current
Wells Fargo – Mooresville, NC

Answered constant flow of customer telephone calls promptly to avoid on-hold wait times.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Compiled customer feedback and recommended service delivery improvements to management.
Suggested new procedure to persuade cancelling customers to stay with company avoiding cancellations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Provided information to customers regarding Wells Fargo's charge card and loyalty program and helped to open and activate new accounts.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Entered customer interaction details to track requests, document problems and record solutions offered.

Associate Store Manager, 01/2018 to 06/2019
Aldis Inc. – Mooresville, NC

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Created and enforced detailed organization processes to increase quality service standards.
Completed physical inventory counts each on a weekly basis.
Followed all policies, regulations, dress codes and schedules.

Restaurant Assistant Manager, 01/2015 to 08/2018
Taco Bell – Temple Hills, MD

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Immediately resolved issues with patrons by employing careful listening and communication skills.
Supervised all areas of restaurant to keep it clean and well-maintained.
Recruited and hired employees offering talent, charisma and experience to restaurant team.
Delivered in-depthtraining to workers in food preparation and customer-facing roles to promote strong team performance.
Determined operational weak points and implemented corrective actions to resolve concerns and facilitate results.
Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Recruited top-notch employees for all positions at the restaurant.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Managed employees throughout preparation and service of 50K meals per week.
Coordinated and organized all restaurant inventory.
Set schedules for 30+ staff by planning and designating shifts and hours.
Motivated staff to perform at peak efficiency and quality.
Hired and managed all kitchen staff.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank on a daily basis.

Education

High School Diploma: 06/2011
Suitland High School - District Heights, MD

Resume Overview

Companies Worked For:

Wells Fargo
Aldis Inc.
Taco Bell

School Attended

Suitland High School

Job Titles Held:

Customer Service Representative/Bank Teller
Associate Store Manager
Restaurant Assistant Manager

Degrees

High School Diploma : 06/2011

Customer Service Representative/Bank Teller Resume Example

Resume Score: 80%

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