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Customer Service Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in retail and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Report generation
  • Report creation
  • Credit card payment processing
  • Call Center Operations
  • Business development understanding
  • Customer Service
  • Sanitation and cleaning Expert
  • Cash drawer balancing
  • Ordering and stocking
  • Scanner operations
  • Loss prevention
  • Security monitoring
  • Cash management
  • Cash register operation
  • Staff mentoring
  • Returns and exchanges
  • Bank deposits
  • POS systems
  • Payment processing
  • Animal care
  • Owner screening
  • Veterinary support
  • Adoption events
  • Schedule management
  • Conflict resolution
  • Friendly, positive attitude
  • Team management
  • Relationship building
  • Planning
  • Critical thinking
  • Working collaboratively
  • Active listening
  • Decision-making
  • People skills
Experience
Firstgroup Plc - Customer Service Representative
Hazlet, NJ, 05/2021 - 06/2021
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Processed [300] transactions per day with exceptional accuracy.
Savers Thrifts Stores - Server/Shift Leader
Everett, WA, 08/2019 - 02/2021
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Assisted with performance reviews to identify areas of improvement.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Managed [3-5] servers and staff members to effectively foster team-oriented environment.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Provided exceptional service to high volume of daily customers.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Love's Travel Stops - Customer Service Associate
City, STATE, 03/2017 - 12/2019
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Identified problems during daily work inspections and addressed concerns.
  • Performed tasks to maintain on-site physical security, safety and efficiency.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Maintained compliance with internal and regulatory safety standards.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
  • Counted cash in register drawer at beginning and end of shift to balance.
  • Accepted and processed credit and cash payments, making correct change from cash register drawer.
  • Maintained product levels by loading goods on racks and endcaps.
  • Maintained work area in clean and neat manner.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Resolved issues with cash registers, card scanners and printers.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Received food orders from individuals and explained offerings.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Complied with company service standards, including inventory and cash control procedures.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Retrieved carts and baskets left at check-out lanes and returned to entryways to keep front-end neat.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Greeted customers promptly and responded to questions.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Education and Training
Whitwell High School Whitwell, TN Expected in 05/2010 High School Diploma : - GPA :
  • Minor in Biology, Ecology, Wildlife Conservation

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87Good

Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Whitwell High School
Job Titles Held:
  • Customer Service Representative
  • Server/Shift Leader
  • Customer Service Associate
Degrees
  • High School Diploma

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