Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable Customer Service professional offering over 3 years of experience resolving account and service concerns for electric company customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • Complaint resolution
  • Report preparation
  • Inbound and Outbound Calling
  • Service standard compliance
  • Recordkeeping strengths
  • Staff education and training
  • Professional telephone demeanor
  • Creative problem solving
  • Good listening skills
  • Account management
  • Technical Support
  • Medical terminology knowledge
Work History
Customer Service Representative, to
Fifth Third Bank Grosse Pointe Farms, MI,
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended new services and products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to 150 calls in queue per minute.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Certified Nursing Assistant, to
Connectrn Lindsey, OH,
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Nurse informed of changes.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Security Forces Journeyman, 06/2010 to 04/2013
United States Air Force City, STATE,
  • Managed and supervised security force personnel and duties.
  • Directed team and individual tactical drills, training and anti-terrorism tasks.
  • Oversaw defense operations for entire air base, including areas containing and surrounding military installations.
  • Coordinated and operated communications equipment and intrusion detection systems.
  • Coordinated protection measures for all resources, including weapons systems.
  • Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Operated and maintained sophisticated communications equipment.
  • Participated in offensive raids, demolitions, reconnaissance, search and rescue and counterterrorism.
  • Conducted advanced reconnaissance operations and collected intelligence information.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
  • Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
  • Performed rescue functions at accidents, emergencies and disasters, including directing traffic, administering emergency medical aid and carrying people from dangerous areas.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
High School Diploma: , Expected in
Lampasas High School - Lampasas,

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Lampasas High School
Job Titles Held:
  • Customer Service Representative
  • Certified Nursing Assistant
  • Security Forces Journeyman
  • High School Diploma

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