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Customer Service Representative Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Education
Expected in Current Bachelor of Science | Marine and Aquatic Biology Bowling Green State University, Bowling, OH GPA:
Biology Marine and Aquatic Biology
Expected in 2015 High School Diploma | Bishop Watterson High School, Columbus, OH GPA:
Skills

Organized

Detail Oriented

Quick Learner 

Dedicated 

Hard Worker

Works well under pressure 

Work History
05/2016 to 07/2016 Customer Service Representative Fifth Third Bank | Greensburg, IN,
  • Answered phone calls from different clients including policy holders, insurance agents, and auto glass shops.      
  • Entered the auto glass loss information properly into the production database.  
  • Confirmed customer insurance coverage as well as any deductible amounts for the vehicle involved.     
  • Communicated with the caller with a professional attitude.      
  • Used the production and shop locator system to assign the appropriate glass shop in the customer’s area that can service the vehicle as quickly and conveniently as possible.    
  • Used knowledge regarding auto glass parts to select the appropriate piece of damaged glass, or if the damage qualifies for repair or replacement.  
  • Scheduled glass service repair or replacements with Safelite shops through the appointment scheduling system or with other non-Safelite vendors through contacting the shop and arranging appointments. 
04/2016 to Current Research Scientist Epic Games | Boston, MA,
  • Worked on a boat for 10 days over two weeks fishing for local shark and ray species in the gulf coast of Florida.
  • Caught, tagged, took DNA samples, and released the fish caught in order to accurately measure which species are present in different coastal areas.
  • Coordinated with the boat captain and other students to run an effective process of baiting, hooking, and letting line out.
  • Responsible for knowing where the equipment on the boat was located and used for.

Accomplishments

Eagle Scout Award in Troop 117 of the Boy Scouts of America

Dean's List at BGSU in the Spring of 2016

Certifications
Scuba Certified with the Professional Association of Diving Instructors (PADI) and Certified with Scuba Diving International (SDI)

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Bowling Green State University
  • Bishop Watterson High School
Job Titles Held:
  • Customer Service Representative
  • Research Scientist
Degrees
  • Bachelor of Science
  • High School Diploma

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