Livecareer-Resume

Customer Service Representative Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I'm a personable and dedicated Customer Service Representative, Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and helping grow businesses.

Skills
  • Fluent in english and spanish
  • Credit card payment processing
  • Store maintenance
  • In-store support
  • High-energy attitude
  • Stockroom procedures
  • Problem-solving abilities
  • Inbound and outbound calling
  • Conflict mediation
  • Cash handling accuracy
  • Cash register operation
  • Excellent communication skills
  • Written and oral communication skills
  • Listening skills
  • Team player mentality
  • Outgoing personality
  • Guest amenities
  • Safety and security procedures
  • Microsoft Office
  • Hospitality services
  • Reservations
  • Company policies and procedures
Experience
10/2018 to Current
Customer Service Representative Firstgroup Plc Horseheads, NY,
  • Explained and pointed out property details to patrons.
  • Arrange accommodations for guests to maintain optimal satisfaction.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Input customer data using gearco software and made immediate updates to reflect room changes.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Monitored reservations.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Responded to inquiries and room requests made online, by phone or email.
  • Supported daily operations of hotel front desk, including guest communication and concierge duties in managers absence.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Promoted loyalty by signing customers up for Siegel rewards program and encouraged repeat stays through exceptional service.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
02/2018 to 10/2018
Assistant Manager Express, Inc. New York, NY,
  • Answered incoming telephone calls to provide information about services, store hours, policies and promotions.
  • Arranged new merch and moved overstock items.
  • Filed records.
  • Handled payments or bill transactions for customers.
  • Made updated phone calls to patrons about vehicle.
  • Set up appointments.
  • Conducted with employees either the mechanic department or other departments to get issues resolved or get updates on vehicle repairs.
03/2018 to 07/2018
Cashier Spartannash Bloomington, IN,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
2018 to 2018
Hostess Beaver Creek Ski Resort Beaver Creek, CO,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Checked dining and serving areas every 10 minutes to verify proper cleanliness and readiness for guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Helped to plan and execute parties for more than 8 guests, including coordinating menus and preparing tables.
  • Offered preferred tables and other special accommodations to customers.
  • Cleaned and restocked counter areas.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Notified server after seating parties in section to facilitate prompt service.
Education and Training
Expected in 05/2019
High School Diploma:
New America School - Albuquerque, NM,
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • New America School
Job Titles Held:
  • Customer Service Representative
  • Assistant Manager
  • Cashier
  • Hostess
Degrees
  • High School Diploma