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Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
01/1 to Current
Customer Service Representative Firstgroup Plc Helena, MT,
  • Handle transactions and answer customer queries Decipher customer needs and offer the best solution based on proper company policies Effectively communicate ideas, suggestions and answers Refer customers to people who specialize with the type of problem or query they present Complete complex money-related transactions Offer upgrades and new banking services or products My Skills Which Afforded Me This Position: I am an effective listener and communicator I am a good problem solving and troubleshooting skills I have the ability to handle money and ability to remember details of transaction services I have the ability to follow instructions and procedures up to the tiniest detail I have a keen eye for detail and the drive to serve satisfactorily.
01/1 to 01/1
Cashier- Front G2 Secure Staff Detroit, MI,
  • Answer customers' questions, and provide information on procedures or policies.
  • Bag, box, wrap merchandise.
  • Compute and record totals of transactions.
  • Issue receipts, refunds, credits, or change due to customers.
  • Issue trading stamps, and redeem food stamps and coupons.
01/1 to 01/1
Ramp Agent Elliot Health System Hooksett, NH,
  • Ramp Agents are responsible for providing legendary Customer Service when safeguarding and handling our Customers luggage or cargo.
  • Agents also provide friendly service and maintain positive relationships with all Internal and External Customers.
  • Transfers our Customers Baggage and Cargo from aircraft to aircraft and/or passenger terminal and protects it against weather, loss, theft and damage Operates and drives motorized equipment such as belt loaders, air start units, lift trucks, tugs, bag carts, lavatory carts and de-icing units Works in the vicinity of and between the airport passenger terminals, hangars and airfreight facilities Work outdoors in all types of weather conditions, around loud aircraft and machinery Performs interior aircraft cabin cleanings by hand, when necessary Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required (ie weight and balance of aircraft, fuel tech, passenger manifest Fuel Tech: Performing routine aircraft fueling and entering STATS in Comair computer systems Maintaining and organizing equipment for all precincts/wards Dispatching and scheduling staff for standard training on equipment or seminars Handle all shipping and receiving for new equipment or replacements.
01/1 to 01/1
Team Leader Hei Hotels & Resorts Redwood City, CA,
  • Market Research/Call Center Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
  • Measure and assess customer and employee satisfaction.
  • Forecast and track marketing and sales trends, analyzing collected data.
  • Seek and provide information to help companies determine their position in the marketplace.
  • Measure the effectiveness of marketing, advertising, and communications programs and strategies.
01/1 to 01/1
Outlet Manager Galerie USA City, STATE,
  • Sales and "bottom-line" profits of the store.
  • Recruit, hire, train, evaluate and counsel store employees.
  • Schedule, organize and direct assignments.
  • Effectively manage employee turnover.
  • Provide a positive working environment and handle employee issues appropriately and in a timely manner.
  • Manage a staff of six (6) employees Resolve customer problems or complaints by determining optimal solutions.
  • Provide exceptional customer service and ensure the employees also provide the same level of service.
  • Conduct regular store meetings.
  • Maintain adequate store supplies.
  • Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
  • Execute and monitor loss prevention and shrink programs.
  • Management of all store operational issues, to include store housekeeping, store administrative duties, physical inventories, price changes, etc.
  • Manage speed of service results, controls inventory that is used for service orders, and is responsible for the overall organization and appearance of the service center.
  • Ensure all orders are properly documented and released for pick-up.
01/1 to 01/1
Cashier- Front Kroger City, STATE,
  • Answer customers' questions, and provide information on procedures or policies.
  • Bag, box, wrap merchandise.
  • Compute and record totals of transactions.
  • Issue receipts, refunds, credits, or change due to customers.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
  • Attend staff conferences to provide management with information and proposals concerning the promotion, distribution, design, and pricing of company products or services.
  • Develop and implement procedures for identifying advertising needs.
  • Direct trained survey interviewers.
Education
Expected in 1984
Diploma:
Newport High School - Newport, KY
GPA:
Expected in Jun. 2014
Paralegal Assoc. Degree:
Beckfield College - Florence, KY
GPA:
Affiliations
2011 - Notary Public at Large State of Ky. - Kenton Co.
Skills
administrative duties, advertising, balance, banking, Call Center, cash handling, conferences, Customer Service, delivery, Dispatching, forms, ie, inventory, Issue receipts, loss prevention, machinery, Market Research, marketing strategies, marketing, marketing and sales, meetings, money, Works, communicator, organizing, pick, policies, pricing, problem solving, promotion, proposals, receiving, research, Sales, scheduling, seminars, shipping, troubleshooting, type, upgrades

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Newport High School
  • Beckfield College
Job Titles Held:
  • Customer Service Representative
  • Cashier- Front
  • Ramp Agent
  • Team Leader
  • Outlet Manager
  • Cashier- Front
Degrees
  • Diploma
  • Paralegal Assoc. Degree

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