Skilled Customer Service representative. Resourceful and consistently meets and exceeds productivity goals. Committed to addressing customer concerns with speed, accuracy and professionalism.
- High customer service standards
- Troubleshooting skills
- Negotiation competency
- Top sales performer
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Adaptive team player
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Lawrenceburg, KY, 09/1999 - 09/2003
Resolved credit card issues, assisted with payments, complaints and service service, offered new products. Consistently met sales goals. Worked as a team member assisting co workers as needed.
City, STATE, 05/2012 - Current
Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients’ living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Tended to patients with chronic illnesses.Documented resident records on daily flow sheets.Sensitive to the needs of geriatric patients.Comforted patients and provided them with reassurance and encouragement.
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Resume Overview
School Attended
- Perry High School
Job Titles Held:
- Customer service representative
- private home care
Degrees
- High School Diploma
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