Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Report preparation
Complaint resolution
International sales support
Sales expertise
Stocking and replenishing
Creative problem solving
Multi-line phone talent
Stock management
POS systems expert
Money handling abilities
Good listening skills
Retail store support
Education
Georgia Gwinnett CollegeLawrenceville, GAExpected in 12/2024 – –Bachelor of Science:Psychology - GPA:
Salem High SchoolConyers, GA, Expected in 05/2014 – –High School Diploma: - GPA:
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Regularly exceeded daily sales and product add-on quotas.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Responded to customer requests for products, services and company information.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Recommended products to customers, thoroughly explaining details.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Answered constant flow of customer calls with minimal wait times.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
B.F. Saul Company Hospitality - Guest Service Representative Arlington, VA, 10/2017 - 02/2019
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Burger King Corporation - Cashier Tuscola, IL, 03/2016 - 10/2018
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance or intervention where required.
Worked closely with shift manager to solve problems and handle customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Completed inventory counts and ordered merchandise.
Collected and authorized payments of guests.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register to record all transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
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