Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable and dedicated Customer Service Representative with extensive experience . Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Positive and upbeat Customer Service Specialist bringing 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Report creation
  • Project management abilities
  • Route management
  • Inbound and outbound calling
  • Data evaluation
  • Conflict mediation
  • Customer relations
  • Courteous demeanor
  • Microsoft Office expertise
  • Active listening
  • Process optimization
Customer Service Representative, 09/2016 - Current
Firstsource Solutions Reidsville, NC,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered customer questions and addressed concerns.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Worked with managers to develop service improvement initiatives.
Assistant Manager, 09/2014 - 02/2015
Gelson's Irvine, CA,
  • Planned and prepared workflow schedules, delegating tasks.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
Correctional Officer (Housing Unit Manager), 06/2008 - 02/2013
J Reuben Long Detention Center City, STATE,
  • Answered multiple calls per day to answer customer questions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new Inmate opportunities.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Handled all delegated tasks, including population control and Daily living arrangements for inmates.
  • Worked closely with team members to deliver inmate requirements, develop solutions and meet deadlines.
  • Utilized Microsoft Word & Excel to compile data gathered from various sources.
  • Created agendas and communication materials for inmates.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School Diploma: , Expected in 1999
Conway High School - Conway, SC
Basic Jail Certification: , Expected in 2008
South Carolina Criminal Justice Academy - Columbia,SC,

120 hours completed

The mission of the Basic Detention training program (BD) as mandated by South Carolina Law is to provide the officer candidate with the necessary knowledge, skills, and the abilities to perform the duties of a certified detention officer in the state of South Carolina.
•The Basic Detention training program is currently three weeks in duration.
•Upon completion of the training the candidate will be a certified Class 2 Law Enforcement Officer.

  • Microsoft Office Specialist (MOS)
  • First Aid/CPR

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School Attended

  • Conway High School
  • South Carolina Criminal Justice Academy

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager
  • Correctional Officer (Housing Unit Manager)


  • High School Diploma
  • Basic Jail Certification

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