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Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Highly motivate candidate for Customer Service. I'm a quick learner who loves learning new things and getting to experience new opportunities . I have great energy, a great spirit and my goal is to make the customer happy and satisfied.

Skills
  • Order fulfillment
  • Sale expertise
  • Complaint resolution
  • Money handling abilities
  • Professional telephone demeanor
  • Multi-line phone talent
  • Data entry
  • Computer proficient
  • Technical support
  • Good listening skills
  • Quick learner
  • Credit card processing
  • Cash register operations
  • Bagging and packaging
  • Customer relations
  • Cash register skills
  • Friendly demeanor
  • Computer proficiency
  • Interpersonal skills
  • Product and service sales
  • Maintaining store appearance
  • Price changes
  • Multi-tasking ability
  • Cleanliness
  • Adaptability
Work History
Customer Service Representative, 06/2019 to 12/2020
Florida TileRenton, WA,
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped solve any issues the customers had
  • Provided self help with the reasons the customer called in for.
  • Use telephones to reach out to customers and verify each account.
  • Greet customers and acknowledged the reason for calling.
  • Cancel and upgrade accounts.
  • Assisted with replacing cards and orders
  • Assisted with helping the customer dispute unauthorized purchases
  • Suggested solutions with a malfunction
  • Assisted with helping the customer create an online account
  • Utilize computer technology to handle high call volumes
  • Read from scripts
  • Handle changes in policies
  • Followed the managers order
  • Handled call backs
  • Deescalated calls
  • Handled each call in a timely manner
Cashier, 11/2017 to 09/2019
American Dining CreationsWebster, MA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Worked closely with other employees to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Front Desk Clerk, 03/2017 to 10/2018
Ryder System Inc.Saint Louis, MO,
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used two desktops to process reservations, check-ins and check-outs.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Resolved service-related problems and documented actions in system.
Guest Room Attendant, 06/2014 to 03/2016
Omni HotelsFrisco, TX,
  • Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
  • Maintained inventory of items that were placed in each guest room.
  • Replenished guest room supplies, including water glasses, toiletries, and paper products.
  • Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
  • Used specified cleaning products in each guest room per company guidelines.
  • Ensured each guest room was locked after housekeeping services were performed and maintained complete security of such rooms at all times.
  • Maintained linen cart so that it was neat and organized.
  • Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Kept building entryway glass clean and polished for professional presentation.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Operated power equipment tools such as backpack vacuums for up to 9 hours per shift.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma: , Expected in
East Central High School - Hurley, MS
GPA:

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Resume Overview

School Attended
  • East Central High School
Job Titles Held:
  • Customer Service Representative
  • Cashier
  • Front Desk Clerk
  • Guest Room Attendant
Degrees
  • High School Diploma

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