Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.
Skills
De-escalation Techniques
Verbal and Written Communication
Data Entry and Maintenance
Customer Data Confidentiality
Upselling Products and Services
Understanding Customer Needs
Calm and Professional Under Pressure
POS Systems and Ordering Platforms
Responding to Difficult Customers
Building Customer Trust and Loyalty
Courteous with Strong Service Mindset
Proficiency in Microsoft Office
Billing Adjustments and Refunds
Efficient and Detail-Oriented
Time Management
Computer Proficiency
Patient and Empathetic
Merchandise Orders and Exchanges
Work History
Customer Service Representative, 11/2018 to 01/2020 Florida Tile – Erlanger, KY,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Regularly exceeded daily sales and product add-on quotas.
Recommended products to customers, thoroughly explaining details.
Pharmacy Technician Extern, 07/2018 to 08/2018 Bass Pro Shops – Albuquerque, NM,
Counted, measured, and compounded medications following standard procedures.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Reviewed and verified customer information and insurance provider information.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
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