Customer Service Representative Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary


Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.


  • Skilled in call center operations
  • Adheres to customer service procedures
  • Exceptional workflow management
  • Strong problem solving aptitude
  • Attention to detail
  • Quality assurance
      • Exceptional communication skills
            • MS Windows proficient
        • Quick learner
  • Strong client relations
    • Proficient in cash management
    • Credit card processing
  • Multi-line phone talent
Lakeland High School Suffolk, VA Expected in 2006 High School Diploma : - GPA :
Norfolk State University Norfolk, VA Expected in 2007 : Business Administration - GPA :
Work History
Forsyth County, Georgia - Customer Service Representative
Cumming, GA, 08/2011 - Current
  • Duties include interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints,.
  • Effectiveley managed a high-volume of inbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Mastered customer servie database.
  • assisting customers with purchases, assisting customers with financial transactions, collecting past due payments from customers for QVC's credit card, helping customers with any problems they may be having online, with any of QVC's affiliate's, with delivery services, and ensuring customers satisfaction .
South Carolina Job Board - Proctor
Atlanta, SC, 09/2010 - 07/2011
  • Register students for Cosmetology state board exams.
  • Answer questions about the testing, make sure all students have required items and they are ready with all materials needed.
  •  Time students for the test.
  • Make sure students follow rules and directions given.
Comfort Keepers - Personal Care Aide
Stuart, FL, 01/2009 - 01/2011
  •  Care for and help persons who are disabled or chronically ill with their activities of daily living within the home, and outside the home.

  • Assist clients with personal, physical mobility and therapeutic care needs, per care plans established by a rehabilitation health practitioner, social worker or other.

North Country Hospital - Receptionist/Secretary
, , 2008 - 2011
  • Greet clients and visitors, provide great customer service explain products or services, direct customers/visitors to their destinations.
  • Sorting, handing out mail, answering incoming calls on multi-line telephones, set appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, faxing or emailing.
Hyatt Hotels Corp. - Shift Manager
, , 12/2007 - 02/2009
  • Making sure staff gives services to customers in a timely manner.
  • Allocate the duties of opening and closing restaurant.
  • Making sure staff is following the service standards and health and safety regulations.
  • Providing awesome customer service and picking up duties that need improvement.
  • Motivate the staff and give them job satisfaction, as well as guide the personal well-being of the staff.
Gaf Buildings Materials Corp. Of America - Production Worker
, IN, 04/2007 - 10/2007
  • Remove bones, and cut meat into standard cuts in preparation for marketing, monitor assembly lines.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Lakeland High School
  • Norfolk State University
Job Titles Held:
  • Customer Service Representative
  • Proctor
  • Personal Care Aide
  • Receptionist/Secretary
  • Shift Manager
  • Production Worker
  • High School Diploma