Hardworking Customer Service Representative with 5+ years of experience working with various companies. Trained in project and time management and proven multitasking abilities. Dependable at managing diverse needs in challenging, fast-paced environments. Seeking an opportunity to grow within a company.
Skills
Order Fulfillment
Inbound and Outbound Calling
Complaint resolution
Creative problem solving
Shipping procedures understanding
Good listening skills
Data Entry
Account management
Multi-line phone talent
Administrative support
Recordkeeping strengths
Receiving support
Service standard compliance
Communication abilities
Email communication
Work History
07/2020 to Current
Digital Operations Customer Care Advocate Fredbeans – Mechanicsburg, PA,
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Defused customer concerns with exceptional conflict and problem resolution skills.
Verified accuracy of customer account information and updated when necessary.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Directed customers to appropriate departments for additional support.
Identified customer issues with products or services, investigated causes, and initiated resolutions.
Responded to customer needs through competent customer service and prompt problem-solving.
Provided customers with detailed information on company products, services and materials.
Coordinated timely responses to online customer communication and researched complex issues.
Requested escalation for unresolved issues.
02/2019 to Current
Customer Service RepresentativeDesoto Healthcare – Southaven, MS,
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Communicated with vendors regarding back order availability, future inventory and special orders.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with up to 70 calls in queue per minute.
Recommended Service to customers, thoroughly explaining details.
Leveraged sales expertise to promote Service and capitalize on upsell opportunities.
Answered customer telephone calls promptly to avoid on-hold wait times.
Collected customer feedback and made process changes to exceed customer satisfaction goals 80%.
12/2012 to 10/2018
Dietary AideColfax Corporation – Commack, NY,
Maintained strict levels of cleanliness for tables, floors and prep areas in multiple-person residence.
Patiently and compassionately assisted patients requiring assistance eating meals.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Upheld efficiency of meal services by pre-setting over 20 tables before patients arrived.
Quickly and accurately served specific meals to patients with special dietary needs.
Washed plates, cups, serving and eating utensils and kitchen equipment in 2 different commercial dishwashers.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Prepared and expedited food orders to support waitstaff and other team members.
Closely followed sanitation and food handling guidelines while assisting Cooks and prep cooks with over 80 daily meal preparation.
Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
Established and maintained thorough and updated nutritional information, with residents menus.
Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
Assessed individual nutritional risk and status by interviewing patients, I would sit one on one and discuss what would work best for them.
04/2016 to 10/2016
Administrative AssistantUniversity Of Phoenix Stadium – City, STATE,
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
Monitored my dad's (Technician) work calendar and scheduled appointments, meetings and travel.
Processed invoices and expenses using Quickbooks and Excel.
08/2012 to 11/2012
Event Support StaffCompany Name – City, State,
Worked with guests that attend the football games to understand needs and provide customer service. Assisted to help find assigned seats and guarded certain areas that werent accessable.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
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