Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking Customer Service Representative with 5+ years of experience working with various companies. Trained in project and time management and proven multitasking abilities. Dependable at managing diverse needs in challenging, fast-paced environments. Seeking an opportunity to grow within a company.

  • Order Fulfillment
  • Inbound and Outbound Calling
  • Complaint resolution
  • Creative problem solving
  • Shipping procedures understanding
  • Good listening skills
  • Data Entry
  • Account management
  • Multi-line phone talent
  • Administrative support
  • Recordkeeping strengths
  • Receiving support
  • Service standard compliance
  • Communication abilities
  • Email communication
Work History
07/2020 to Current
Digital Operations Customer Care Advocate Fredbeans Mechanicsburg, PA,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Verified accuracy of customer account information and updated when necessary.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Directed customers to appropriate departments for additional support.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Provided customers with detailed information on company products, services and materials.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Requested escalation for unresolved issues.
02/2019 to Current
Customer Service Representative Desoto Healthcare Southaven, MS,
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to 70 calls in queue per minute.
  • Recommended Service to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote Service and capitalize on upsell opportunities.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 80%.
12/2012 to 10/2018
Dietary Aide Colfax Corporation Commack, NY,
  • Maintained strict levels of cleanliness for tables, floors and prep areas in multiple-person residence.
  • Patiently and compassionately assisted patients requiring assistance eating meals.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Upheld efficiency of meal services by pre-setting over 20 tables before patients arrived.
  • Quickly and accurately served specific meals to patients with special dietary needs.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in 2 different commercial dishwashers.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Closely followed sanitation and food handling guidelines while assisting Cooks and prep cooks with over 80 daily meal preparation.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
  • Established and maintained thorough and updated nutritional information, with residents menus.
  • Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
  • Assessed individual nutritional risk and status by interviewing patients, I would sit one on one and discuss what would work best for them.
04/2016 to 10/2016
Administrative Assistant University Of Phoenix Stadium City, STATE,
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Monitored my dad's (Technician) work calendar and scheduled appointments, meetings and travel.
  • Processed invoices and expenses using Quickbooks and Excel.
08/2012 to 11/2012
Event Support Staff Company Name City, State,
  • Worked with guests that attend the football games to understand needs and provide customer service. Assisted to help find assigned seats and guarded certain areas that werent accessable.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Expected in 05/2012
Dysart High School - El Mirage, AZ
Additional Information


  • Andre Tolliver (480)280-1194. Previous Manager
  • Bryan Fowler (602)570-0310. Previous Supervisor
  • Jeff Nabone (XXX)703-9066 Previous Manager
  • Debbie McCall (602)377- 8749 Previous Supervisor
  • Hannah Waluck (XXX)221-1733 Manager
  • Elisa Garcia (480)232-5068 Consultant

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School Attended

  • Dysart High School

Job Titles Held:

  • Digital Operations Customer Care Advocate
  • Customer Service Representative
  • Dietary Aide
  • Administrative Assistant
  • Event Support Staff


  • Diploma

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