Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Hardworking Customer Service Representative with 5+ years of experience working with various companies. Trained in project and time management and proven multitasking abilities. Dependable at managing diverse needs in challenging, fast-paced environments. Seeking an opportunity to grow within a company.
- Order Fulfillment
- Inbound and Outbound Calling
- Complaint resolution
- Creative problem solving
- Shipping procedures understanding
- Good listening skills
- Data Entry
- Account management
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- Multi-line phone talent
- Administrative support
- Recordkeeping strengths
- Receiving support
- Service standard compliance
- Communication abilities
- Email communication
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07/2020 to Current Digital Operations Customer Care Advocate Fredbeans – Mechanicsburg, PA,
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Verified accuracy of customer account information and updated when necessary.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Directed customers to appropriate departments for additional support.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Provided customers with detailed information on company products, services and materials.
- Coordinated timely responses to online customer communication and researched complex issues.
- Requested escalation for unresolved issues.
02/2019 to Current Customer Service Representative Desoto Healthcare – Southaven, MS,
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with up to 70 calls in queue per minute.
- Recommended Service to customers, thoroughly explaining details.
- Leveraged sales expertise to promote Service and capitalize on upsell opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 80%.
12/2012 to 10/2018 Dietary Aide Colfax Corporation – Commack, NY,
- Maintained strict levels of cleanliness for tables, floors and prep areas in multiple-person residence.
- Patiently and compassionately assisted patients requiring assistance eating meals.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Upheld efficiency of meal services by pre-setting over 20 tables before patients arrived.
- Quickly and accurately served specific meals to patients with special dietary needs.
- Washed plates, cups, serving and eating utensils and kitchen equipment in 2 different commercial dishwashers.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Prepared and expedited food orders to support waitstaff and other team members.
- Closely followed sanitation and food handling guidelines while assisting Cooks and prep cooks with over 80 daily meal preparation.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
- Established and maintained thorough and updated nutritional information, with residents menus.
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
- Assessed individual nutritional risk and status by interviewing patients, I would sit one on one and discuss what would work best for them.
04/2016 to 10/2016 Administrative Assistant University Of Phoenix Stadium – City, STATE,
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Monitored my dad's (Technician) work calendar and scheduled appointments, meetings and travel.
- Processed invoices and expenses using Quickbooks and Excel.
08/2012 to 11/2012 Event Support Staff Company Name – City, State,
- Worked with guests that attend the football games to understand needs and provide customer service. Assisted to help find assigned seats and guarded certain areas that werent accessable.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Expected in 05/2012 Diploma:
Dysart High School - El Mirage, AZ
GPA:
References:
- Andre Tolliver (480)280-1194. Previous Manager
- Bryan Fowler (602)570-0310. Previous Supervisor
- Jeff Nabone (XXX)703-9066 Previous Manager
- Debbie McCall (602)377- 8749 Previous Supervisor
- Hannah Waluck (XXX)221-1733 Manager
- Elisa Garcia (480)232-5068 Consultant
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