Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about sales, promotions, and standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Poised representative offering over 4 years of experience in call center sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.
Skills
Report creation
Credit card payment processing
Customer service regulations knowledge
Call center experience
Technologically savvy
System implementation
Customer relations
Problem-solving abilities
Stockroom procedures
Product organization
Promotional support
Active listening
Store maintenance
Office equipment proficiency
In-store support
Adaptive team player
High-energy attitude
Retail sales customer service
Courteous demeanor
Microsoft Office expertise
Quality control
Quality assurance controls
Sales expertise
Experience
10/2018 to 02/2019
Customer Service RepresentativeFredbeans – Doylestown, PA,
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Set up and activated customer accounts.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Reviewed account and service histories to identify trends and issues.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Evaluated customer account information to assess current issues and determine potential solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Documented conversations with customers to track requests, problems and solutions.
04/2019 to Current
Customers Service Representative Fredbeans – Langhorne, PA,
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assisted approximately 67 customers each 30 mins or lesswith product questions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Reviewed account and service histories to identify trends and issues.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Interviewed customers regarding promotional, sizing or general product issues and reported feedback to management team.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
04/2017 to 04/2018
Customer Service RepresentativeFredbeans – Flemington, NJ,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Educated customers on special pricing opportunities and company offerings.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Read weekly sales inserts and monitored price changes.
Inspected items for damage and obtained replacements for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
10/2016 to 02/2017
Customer Service RepresentativeBurger King – City, STATE,
Informed customers of final bill tab and processed form of payment.
Processed credit card payments and gave counter slips to customers for signatures.
Restocked workstation with supplies and communicated out of stock items to management.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Verified orders and bagged items for easy transport.
Accurately made change for cash transactions.
Reviewed contents on food trays to check receiving complete order.
Completed opening, closing and shift change tasks to promote store efficiency.
Mastered point-of-service (POS) computer system for automated order taking.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Organized food items on serving trays and in carry-out packages.
Monitored and counted food stock and supplies to reorder on time.
Served drinks and prepared specialty beverages.
Complied with company service standards, including inventory and cash control procedures.
Resolved customer concerns and relayed relevant information to supervisor.
Education and Training
Expected in 06/2016
High School Diploma: Countryside High School - Clearwater, FL GPA:
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