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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Meticulous office manager with advanced accounting, mathematical and accounting software expertise. Successful at keeping accounts current and accurate for compliant financial recordkeeping. Well-organized, diligent and focused professional capable of managing the work flow of your office.

Skills
  • JD Edwards
  • Cognos
  • Invoicing
  • Month-end reporting
  • Closing procedures
  • Bank account reconciliations
  • General ledger accounting expertise
  • Documentation
  • Process optimization
  • Accounting solutions integration
  • Staff management
  • Financial statement presentations
  • Data entry
  • Operations management
  • ERP software
  • Problem solving
  • Team leadership
  • Interpersonal relations
  • GAAP understanding
  • Accounts payable and receivable
  • Budget management
  • Dataflow oversight
  • Closing processes
  • Trend forecasting
  • Budget projections
  • Meticulous attention to detail
  • Payroll processing
  • Bookkeeping
  • Budgeting
  • Process management
  • AP and AR management
  • Invoice and payment processing
  • Financial management
  • Peachtree proficiency
  • Proficient in Sage
  • PeopleSoft expert
  • Cost accounting
  • Audit coordination
  • Fixed asset reporting familiarity
  • Analytical reasoning
  • Statutory reporting
  • Riskassessment
  • Financial modeling capability
  • Strong communication skills
  • Pricing and costing
  • Superior attention to detail
  • Oracle proficiency
  • Strategic planning
  • Account reconciliation specialist
  • IFRS proficiency
  • Process audits
  • Fiscal budgeting knowledge
  • Taxation proficiency
  • Account auditing
  • ATX Total Accounting Office proficiency
  • Accounting operations professional
  • Tax audits
  • Regulatory compliance
  • Auditing proficiency
  • Fiscal budgeting
  • Expert in QuickBooks Pro
  • Self-motivated professional
  • Accounting management
  • PeopleSoft and Essbase
  • Debt management
  • Internal control management
  • Financial reporting specialist
  • Intuit QuickBooks specialist
  • Financial controls development
  • Advanced bookkeeping skills
  • Problem-solving
  • Delinquent account management
  • Budget administration
  • ERP (Enterprise Resource Planning) software
  • MS Office Suite
  • Time management
  • Change management
  • Customer relations
  • Staff development
  • QuickBooks expert
  • Invoice coding familiarity
  • SAP expertise
  • Cash Flow analysis
  • US GAAP principles
  • Budget development
  • Administrative Support
  • Quality Control
  • Policy And Procedure Modification
  • Copy Editing
  • Reception
  • Purchase Orders
  • Scheduling
  • Expense Reporting
  • Team Leadership
  • Planning
  • Mail Sorting
  • Running Errands
  • Office Supply Ordering
  • Filing
  • Spreadsheets
  • Stocking Supplies
  • Phone Calls
  • Financial Statements
Work History
Customer Service Representative, 09/2016 to Current
Company Name – City, State
  • Prepared bank deposits and corporate cash shipments
  • Set up, tested and balanced registers for front-end employees
  • Verified totals, checked store transfers and assisted with price changes
  • Researched and resolved account discrepancies
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Offered departmental administrative support
  • Counted cash in register drawer at beginning and end of shift
  • Quickly and accurately counted drawers at start and end of each shift
  • Used POS system to enter orders, process payments, and issue receipts
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Reviewed and resolved differences between accounting information and cash drawer
  • Verified cash and credit payments daily
  • Prepared and submitted end-of-shift reports using proprietary software
  • Performed accurate balancing of all receipts and transactions
  • Traced back specific cash transactions to origins
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Issued receipts and processed refunds, credits, or exchanges
  • Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Answered constant flow of customer calls
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Entered customer interaction details in proprietary software to track requests, document problems and record solutions offered
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Greeted customers entering store and promoted sales or special programs
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Assisted approximately 75 customers each shift with customer service or money services questions
  • Maintained revenue streams by exhausting every option before offering refunds
Personal Shopper, 09/2016 to Current
Company Name – City, State
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Conferred with customers to understand needs and make targeted recommendations
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Tracked substitutions and informed customers of changes
  • Picked quality and accurate items for daily customer orders
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
Owner General Manager, 09/2006 to 03/2019
Company Name – City, State
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Increased sales by offering advice on purchases and promoting additional products
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and sales talents
  • Recruited, managed and motivated retail team to give every guest positive and memorable experiences
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Trained newly hires in upselling techniques to bolstering job expertise
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Successfully drove new product lines to increase annual profits
  • Assisted customers with locating and choosing merchandise in upcoming sales and auctions
  • Researched issues to obtain appropriate answers to customer inquiries
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Answered questions about store policies and concerns to support positive customer experiences
  • Trained team members in successful strategies to meet operational and sales targets
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
  • Reduced expenses by re-negotiating vendor contracts to eliminate waste and boost cost savings
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
  • Assisted customers by answering questions and fulfilling requests
  • Evaluated data on stock levels, customer sales, and other trends to make effective operational decisions
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Evaluated upcoming program plans to forecast expected resource needs
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
  • Partnered with vendors and suppliers to effectively manage and budget inventory
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Reduced average contract expenses by through aggressive negotiations with vendors
  • Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Implemented policies and standard operating procedures for continuous improvement
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Maintained constructive client and vendor relationships
  • Spear headed quality control measures to minimize downtime and propel sales
  • Optimized returns and investments by effectively managing and directing distribution operations
  • Developed project management road map to define project objectives, timelines and milestones
  • Advanced productivity KPIs by leading training on procedures and safety practices
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings
  • Developed organization systems for sales reports and financial records and strengthened operational accountability and operational efficiencies
  • Built relationships with customers and managed accounts to drive revenue and profit
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
  • Represented company to vendors, municipal customers and other external stakeholders
  • Streamlined and enhanced corporate accounting and operations system by initiating key work flows
  • Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
  • Aggregated and analyzed historical data related to administrative costs to prepare budgets
  • Performed billing, collection, and reporting functions for office
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Completed bi-weekly payroll
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Compared vendor prices to ensure optimal savings
  • Created and finalized contracts for deals with customers
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Handled all incoming business and client requests for information
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Received, screened and routed incoming calls
  • Designed marketing brochures and wrote website copy
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
  • Sourced vendors for special project needs and negotiated contracts
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks and SAP software
  • Maintained computer and physical filing systems
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Coordinated special projects and managed schedules
  • Prepared vendor invoices and processed incoming payments
  • Handed client correspondence and tracked records to foster office efficiency
  • Created reports and presentations
  • Met challenging quotas for productivity and accuracy of work
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
  • Designed comprehensive office budget to handle supply, labor and maintenance requirements
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
  • Employed interpersonal communication when leading cross-divisional teams
  • Created budgets and forecasts for management group in alignment with accounting deadlines
  • Implemented updated production, productivity, quality, and customer-service standards to improve company financial standing
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers
  • Implemented budget and expense controls and financial policies by analyzing income and expenditures
  • Partnered with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines
  • Initiated comprehensive account assessments to check viability, stability and profitability of business operations
  • Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing
  • Tracked business revenue and costs with Quickbooks, diligently reconciling accounts to maintain high accuracy
  • Reviewed and revised budgets to ensure efficient spending
  • Reconciled accounts and resolved both internal variances and discrepancies in external documentation
  • Evaluated return-on-investment and profit-loss projections
  • Renewed business insurance by scheduling values, including personal and real property, vehicles, computers, equipment, media, and accounts receivable
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
  • Oversaw documentation and reporting of expenses, sales and other transactions
  • Prepared monthly reports, including payment and account reconciliations and financial statements
  • Analyzed financial information and made proactive adjustments
  • Mitigated accounting risks through identification and improvement of process inefficiencies
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Managed expense, capitalization, amortization and spend data
  • Overhauled process for year-end inventory audits to improve accuracy
  • Compiled monthly journal entries into general ledger system
  • Tracked all expenses and inventory purchases against budget guidelines
  • Prepared financial statements, business activity reports, annual budgets and other records
  • Maintained cash flow by monitoring bank balances and cash requirements
  • Oversaw departmental accounting and budgeting
  • Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements
  • Input all relevant transactions and supervised properly within accounting system
  • Managed accounts to ensure timely payments and resolve billing discrepancies
  • Observed strict confidentiality regulations to ensure that all sensitive data was kept safe
  • Managed accurate and timely processing of over [Number] invoices per month
  • Automated manual accounting and financial reporting
  • Matched purchase orders with invoices and recorded necessary information
  • Reported financial data and updated financial records in ledgers and journals
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy
  • Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies
  • Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances
  • Analyzed and adjusted inconsistencies in automated supply accounting system
  • Created detailed expense reports and requests for capital expenditures
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors
  • Introduced new accounting, financial and operational systems to maximize efficiency and record keeping accuracy
  • Established QuickBooks accounting system to reflect accurate financial records
Education
MBA: Business Administration And Management, 06/2006
Anthem College - Bryman School - City, State
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Resume Overview

School Attended

  • Anthem College - Bryman School

Job Titles Held:

  • Customer Service Representative
  • Personal Shopper
  • Owner General Manager

Degrees

  • MBA : Business Administration And Management , 06/2006

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