MANAGEMENT/OPERATIONS Over 20 years of successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. A pragmatic and focused individual recognized for "making seemingly impossible situations work." A proven and VERIFIABLE record for:
Producing higher performance standards and enhancing productivity during a period of shrinking budgets. Controlling growth management - able to motivate and maximize productivity and employee morale without financial incentives. Took a division with the lowest performance level (out of 5 divisions) and improved to #1 ranking in less than 12 months.
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software / Tools MS Office Suite 2000/2003/2007 (including MS Publisher and MS Access); Trackit, Lotus, Symantec Ghost, Symantec PC Anywhere, Mcafee Antivirus, Intellireach Anti-Spam Windows/Netware Environment Novell administration (troubleshooting login issues, monitoring printers, monitoring server stats); maintaining virus software and network backup software on Windows. |
- Deliver world class customer service and build customer satisfaction and loyalty.
- Provide effective and timely resolution of a range of customer inquiries.
- Strive for one-call resolution of customer issues.
- Complete ongoing training to stay abreast of script changes, service and policy changes.
- Strike a positive and cooperative tone with both customers and coworkers.
- Demonstrate best judgment in helping the customer choose the best Medicare plan to fit their needs.
- Increase the customer experience by providing information on Medicare plans, and services.
- Various Office assignments Including GSI map making, help desk, and graphics For the Army Corp of Engineers during Hurricane Katrina, Office Manager, Customer Service, And administrative Assistant.
- Help desk providing service in resetting passwords, remote installations of software, and tech support.
- Report directly to both the Chief Financial Officer and the Chief Executive Officer.
- Collaborate with various levels of management to gather information pertaining to key issues.
- Communicate with external contacts to properly handle direction of business relations and distribution of company literature.
- Follow through with meeting arrangements as needed.
- Coordinate the interviewing process between management and 'new hire' candidates; Assist out-of-town candidates with travel, hotel and car service arrangements.
- Organize details of off-site functions involving participants' availability, securing of location, menu choices, travel arrangements and material preparation, i.e.
- correspondence, charts and slide presentations.
- Process expense reports and invoices reflecting proper adherence to center budget codes.
- Assist with customer-service, product availability and quality control related issues.
- Assess assignments to determine the prioritization of work flow; Screen calls and mail.
- Devise and maintain extensive filing system and corresponding cross-referenced list.
- Managed team of 5 of professionals.
- 1st Class - Completed 20-year career with the U.S.
- Navy.
- Gained upper-level manager status.
- Participated in the complete revitalization and overhaul of the U.S.
- Military in general - and the U.S Navy specifically - from the low status perceived in the 1970's to the most powerful and effective military in history.
- An active participant in the swift/forceful turnaround of the armed forces that led to the U.S.
- victory in Operation Desert Storm.
- Part of the management team that proved that the military could be managed like a well-tuned corporate machine (same size as Exxon Corp.).
- A successful record for managing complex organizations, supervising thousands of people through hundreds of line-management personnel, responsible for millions of dollars in assets.
- Specific duties and achievements include: Led team of up to 80 personnel with full responsibility for work assignments, scheduling, performance review, disciplinary action, and long-term career planning, development and promotion.
- Expert qualifications in evaluating personnel needs and developing responsive training programs.
- Operations & Logistics.
- Specific duties and achievements include: Led team of up to 80 personnel with full responsibility for work assignments, scheduling, performance review, disciplinary action, and long-term career planning, development and promotion.
- Expert qualifications in evaluating personnel needs and developing responsive training programs.
- Early career experience managing the audit and examination of personnel records to ensure regulatory compliance.
- Directed recruitment and retention of supervisors and staff of 60 Military Personnel.
- Trained, supervised and evaluated staff, coached improvement management skills.
- Provide local and remote desktop support for Pentagon SALC and 4 satellite locations.
- Assisted in Implementing a Help Desk Support Department and Data Recovery Center.
- Planned and managed the upgrade of 50 workstations to Windows 2000 and MS Office Suite.
- Led the company-wide installation and configuration of commercial and proprietary applications.
- Established formal lines of communication for project teams including pagers and messaging boards.
- Assisted in transitioning the company from an AS400 to ERP system involving critical data migration.
- Reduced technical resolution turnaround time from two weeks to same day.
- Managed Pentagon's Skills Assessment and Learning Center.
- Training over 3000 Department of Defense Personnel Military and Civilians in all areas of Microsoft Office Suite from beginners to Advance , Speed Reading, also Instructed Adult basic education, train the trainer also Administered Pre-LSAT, SAT, ACT.
- Maintained the upkeep and maintained of 50 computers, 1 network server, and 3 Visual aid machines Instructed Microsoft Office Suite TECHNICAL EXPERTISE.
Coursework in Business Administration and Finance
Computer Information System GPA: 3.6
Navy Leaders Course, Norfolk, Va
Management, Leadership, and Administrative Procedures, 2000
Navy Hazmat Managers course, Norfolk Va
Managing Hazard Material
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School Attended
- Limestone College
- Strayer University
- US NAVY
Job Titles Held:
- Customer Service Representative
- Help Desk/ GSI Map making/AV setup
- Office Manager/Executive Secretary
- Boatswainmate
- Training & Development Tier I Help Desk Technician
Degrees
- Associate of Arts
- Diploma
- Military Courses
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