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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Career Overview

I am seeking a career that I may utilize my 11 years of customer service experience and computer skills gained through education and work experience. I have been a dedicated and responsible Customer Service Representative motivated to maintain customer satisfaction and contribute to company success with proven ability to establish rapport with clients.

Core Strengths
  • Excellent written and oral communication skills
  • Strong interpersonal skills
  • Proficient in using Microsoft Word, Excel, and PowerPoint
  • Team oriented
  • Strong multitasking skills
  • Strong organizational skills
  • Customer service expert
  • Energetic work attitude
Accomplishments
Customer Assistance
  • Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of customer accounts.
  • Interacted with customers to follow-up on shipping statuses, backordered items, and expedited orders.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
  • Assisted in the managing of the company database and verified, edited and modified members' information.
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Work Experience
Customer Service RepresentativeApr 2014 to Mar 2016
Company Name － City, State
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Developed highly empathetic client relationships and earned reputation for meeting or exceeding sales goals
Cross-trained and provided back-up for other customer service representatives when needed.
Expressed appreciation and invited customers to return to the store.
Was the only other person besides the store owner to be permitted to rearrange the displays of merchandise
Increased store sales by upselling merchandise
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
CashierApr 2012 to Mar 2014
Company Name － City, State
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Deli AssociateOct 2009 to May 2011
Company Name － City, State
Operate rotisserie, deep fryer, and meat slicers
Provide excellent customer service to customers
Receive, process, and organize Shipment
Keep display stocked and fresh food on the hot bar
Keep area clean
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Customer Service RepresentativeOct 2009 to Apr 2011
Company Name － City, State
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Excelled in exceeding daily credit card application goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Customer Service Clerk/ Outbound Call ClerkAug 2006 to Oct 2009
Company Name － City, State
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Earned “Top Seller” for two consecutive quarters in 2007.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Interacted with customers to follow-up on shipping statuses and expedited orders.
Managed quality communication, customer support and product representation for each client.
Assisted customers with product complaints and received many excellent reviews from satisfied customers
Executed outbound calls to existing customer base resulting in 8% increase in sales.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise and exceeded company quota
Educational Background
High School Diploma, TechnologyJune 2007Landstown High School － City, State, United StatesI attended the Technology Academy and received my Advanced Studies diploma. I graduated with 9 more credits than needed. I assisted in the Guidance, Attendance, and Main Office with administrative duties.
Interests
I love to make my children smile. I enjoy swimming, bowling, and watching movies. I also like to paint and do artistic activities such as writing poetry and listening to music.
Skills
Professional and friendly
Multi-tasking
Cash handling
Computer Proficiency
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78Average
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Resume Overview

School Attended

  • Landstown High School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Deli Associate
  • Customer Service Clerk/ Outbound Call Clerk

Degrees

  • High School Diploma , Technology June 2007

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