I am seeking a career that I may utilize my 11 years of customer service experience and computer skills gained through education and work experience. I have been a dedicated and responsible Customer Service Representative motivated to maintain customer satisfaction and contribute to company success with proven ability to establish rapport with clients.
Core Strengths
Excellent written and oral communication skills
Strong interpersonal skills
Proficient in using Microsoft Word, Excel, and PowerPoint
Team oriented
Strong multitasking skills
Strong organizational skills
Customer service expert
Energetic work attitude
Accomplishments
Customer Assistance
Worked with company systems and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of customer accounts.
Interacted with customers to follow-up on shipping statuses, backordered items, and expedited orders.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
03/2014 to 02/2016
Customer Service RepresentativeGcp Applied Technologies – Memphis, TN,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Developed highly empathetic client relationships and earned reputation for meeting or exceeding sales goals
Cross-trained and provided back-up for other customer service representatives when needed.
Expressed appreciation and invited customers to return to the store.
Was the only other person besides the store owner to be permitted to rearrange the displays of merchandise
Increased store sales by upselling merchandise
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
03/2012 to 02/2014
CashierTaher, Inc. – Salt Lake City, UT,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
09/2009 to 04/2011
Deli AssociateGpm Investments – Oakwood, IL,
Operate rotisserie, deep fryer, and meat slicers
Provide excellent customer service to customers
Receive, process, and organize Shipment
Keep display stocked and fresh food on the hot bar
Keep area clean
09/2009 to 03/2011
Customer Service RepresentativeGcp Applied Technologies – Miami, FL,
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Excelled in exceeding daily credit card application goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
07/2006 to 09/2009
Customer Service Clerk/ Outbound Call ClerkLillian Vernon – City, STATE,
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Earned “Top Seller” for two consecutive quarters in 2007.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Interacted with customers to follow-up on shipping statuses and expedited orders.
Managed quality communication, customer support and product representation for each client.
Assisted customers with product complaints and received many excellent reviews from satisfied customers
Executed outbound calls to existing customer base resulting in 8% increase in sales.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise and exceeded company quota
Educational Background
Expected in June 2007
High School Diploma: Technology Landstown High School - Virginia Beach, Virginia GPA: I attended the Technology Academy and received my Advanced Studies diploma. I graduated with 9 more credits than needed. I assisted in the Guidance, Attendance, and Main Office with administrative duties.
Interests
I love to make my children smile. I enjoy swimming, bowling, and watching movies. I also like to paint and do artistic activities such as writing poetry and listening to music.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
