Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service, retail and food service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable, friendly and solution-oriented customer service representative, retailer and waitressing with over 5-8 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation in timely fashion. Dedicated to customer loyalty and satisfaction.

Highly-enthusiastic Client Service professional with 5-8 years of client interface experience. Well-versed in retail and food products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate issues. Practiced at working with regulatory limits and foood and retail department standards to handle requirements via email, letter, telephone calls or in person.

Outgoing customer service representative and waitress with 5-8 years of experience in food and retail customer service. Skilled at closing sales, answering questions quickly and handling any issues professionally. Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Credit card payment processing
  • Inbound and outbound calling
  • Stockroom procedures
  • Quality control
  • Sales expertise
  • Courteous demeanor
  • Problem-solving abilities
  • Retail sales customer service
  • Active listening
  • High-energy attitude
  • Inventory control
  • Product organization
  • Adaptive team player
  • [Product or Service] knowledge
  • Promotional support
  • In-store support
  • Quality assurance controls
  • Performance evaluation
  • Preventative care
  • Sorting and labeling
  • Credit card processing
  • Behavior improvements
  • Regulatory compliance
  • Food station setup
  • Cleaning and organization
  • POS system operation
  • Payment verification
  • Lockout and tagout procedures
  • Client-focused
  • Restocking and display setup
  • Sales strategics
  • Product recommendations
  • Item promotion
  • Sorting
  • Direct patient care
  • Ticket taking
  • Product and service knowledge
Experience
05/2019 to 08/2019
Customer Service Representative Fredbeans West Chester, PA,
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Addressed customer service inquiries quickly and accurately
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Documented conversations with customers to track requests, problems and solutions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Cultivated impactful relationships with customers by delivering product knowledge to drive business development
05/2006 to 03/2011
Waitress Cashier Fredbeans Manheim, PA,
  • Conducted analysis to address any issues which led to a positive outcome
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
  • Supported salesperson in operational improvements and resolution of any problems to deliver top-notch customer service
  • Scrubbed and cleaned bathroom fixtures and partitions on daily work basis to remove mildew, dirt and mold as well as germs Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs. Delivered an exceptional level of service to each customer by listening to concerns and answering question Safely operated equipment such as broom, dust pans, mops, dish machines and chemicals in a proper manner
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
02/2009 to 08/2009
Customer Service Representative Dollar General City, STATE,
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Reviewed account and service histories to identify trends and issues
  • Reviewed customer data to assess current issues and determine potential solutions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Cultivated impactful relationships with customers by delivering product knowledge to drive business development
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Addressed customer service inquiries quickly and accurately
  • Documented conversations with customers to track requests, problems and solutions
  • Answered 20+ inbound calls per day and directed to designated individuals or departments
Education and Training
Expected in
GED:
Augusta Technical College - Augusta, GA
GPA:
Activities and Honors

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average

resume Strength

  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Augusta Technical College

Job Titles Held:

  • Customer Service Representative
  • Waitress Cashier
  • Customer Service Representative

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: