Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Managed call flow with up to 150 calls in queue per minute.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Assisted with the development of the call center's operations, quality and training processes.Built customer loyalty by placing follow-up calls for customers who reported product issues.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Ran reports and supplied data to fulfill customer report requirements.Maintained up-to-date records at all times.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.
Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Strictly followed all federal and state guidelines for release of information.Arranged and assisted with hospital admissions.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Confirmed patient information, collected copays and verified insurance.Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.
Opened new customer accounts, including checking, savings and lines of credit.Assembled in-store marketing displays.Processed cash withdrawals.Trained employees on cash drawer operation.Examined checks for identification and endorsement.Supplied tellers with coin and currency as needed.Maintained confidentiality of bank records and client information.Delivered prompt, accurate and excellent customer service.
Cash Handling, Excellent customer service, customer service, insurance, marketing, Phlebotomy, Scheduling, Telecommunications, trouble-shoot
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