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Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Service solutions expert
  • Call center management experience
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
  • Multi-channel contact center software
Accomplishments

Managed call flow with up to 150 calls in queue per minute.

Experience
2008 to 04/2015
Customer Service Representative Glaukos San Clemente, CA,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.Built customer loyalty by placing follow-up calls for customers who reported product issues.
03/2004 to 07/2006
Customer Service Representative Glaukos Burlington, MA,

Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.

11/1999 to 11/2001
Customer Service Representative Glaukos Boston, MA,

Properly directed inbound calls in phone queues to improve call flow.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Assisted with the development of the call center's operations, quality and training processes.Built customer loyalty by placing follow-up calls for customers who reported product issues.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Ran reports and supplied data to fulfill customer report requirements.Maintained up-to-date records at all times.Addressed customer service inquiries in a timely and accurate fashion.Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.

07/1998 to 11/1999
Customer Service Representative Glaukos Waltham, MA,

Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Strictly followed all federal and state guidelines for release of information.Arranged and assisted with hospital admissions.Scheduled surgeries and procedures in conjunction with Surgical Coordinator.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Confirmed patient information, collected copays and verified insurance.Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.

08/1997 to 07/1998
Customer Service Representative Glaukos Aliso Viejo, CA,

Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion.

07/1995 to 08/1997
Bank Teller Applied Card Systems Glen Mills, PA,

Opened new customer accounts, including checking, savings and lines of credit.Assembled in-store marketing displays.Processed cash withdrawals.Trained employees on cash drawer operation.Examined checks for identification and endorsement.Supplied tellers with coin and currency as needed.Maintained confidentiality of bank records and client information.Delivered prompt, accurate and excellent customer service.

Education
Expected in 2005
Phlebotomy Certificate: Phlebotomy Technician
Waubonsee Community College - Aurora, IL.
GPA:
Expected in 1996
Medical Science Program: Medical Science
Moraine Valley College - Palos Heights, IL.
GPA:
Skills

Cash Handling, Excellent customer service, customer service, insurance, marketing, Phlebotomy, Scheduling, Telecommunications, trouble-shoot

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79Average

Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Waubonsee Community College
  • Moraine Valley College
Job Titles Held:
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Representative
  • Bank Teller
Degrees
  • Phlebotomy Certificate
  • Medical Science Program