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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
MS Windows proficient Quick learner Proficient in cash management
Accomplishments
Experience
08/2014 to 03/2016 Customer Service Representative Greenstone Fcs | Grand Rapids, MI,
  • Maintains solid customer relationships by handling customer's questions and concerns with accuracy, speed, and professionalism.
  • Perform data entry and use software programs.
  • Talk with customers by phone or in person to initiate and follow-up with customers to sell, collect on an account, answer questions, or resolve problems.
  • Answer basic customer inquires regarding Annual Percentage Rate, service charges, account histories while complying with disclosure requirements, regulations and consumer privacy policies.
  • Issue money orders, complete money transfers and accept payment for bills.
  • Cash checks; verify endorsement, receive proper identification and ensure validity.
  • Follow cash handling procedures including balancing cash drawer hourly, pickup and deposit of center's funds.
  • Maintain appropriate currency logs and required daily paperwork.
  • Perform all actions needed to open and close the center along with complying with all security procedures.
  • Ability to independently operate a motor vehicle to perform various tasks which may include errands, visits to banks and marketing.
12/2013 to 04/2014 Tax Preparer/ Receptionist Domino's | Berwyn Heights, MD,
  • Greet and direct clients, answer phones, schedule appointments, and maintain general office organization.
  • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
  • Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government.
  • Review financial records such as income statements and documentation of expenditures.
  • Interview clients to get a thorough picture of financial situation.Verify totals on past forms for accuracy.
  • Calculate and invoice for form preparation fees.
  • Resolve customer complaints.
  • Recommend additional products and services.
  • Prepare tax returns using electronic filing software.
  • Ensure a copy of the completed return is provided to the customer.
09/2013 to 06/2014 Assistant Manager | , ,
  • Check Into Cash - Tahlequah OK 74464 Assume the responsibilities of the center in the absence of the Center Manager.
  • Within 30 days of being an Assistant Manager, qualified to be promoted as a Center Manager.
  • Maximize customer satisfaction with exceptional service and a quality environment.
  • Assist Center Manager in achieving bonus goals, which include transaction goals along with collection percentage goals while maintaining expenses.
  • Assist in training center personnel to insure their attainment of high individual productivity along with achievement of the responsibilities and duties contained in their job description.
  • Assist the Center Manager to ensure that all Company policies and procedures are followed in all aspects of operations and ensure that all center employees understand and comply with all state and federal rules, regulations and laws.
  • Working within company policy, preserve the security of all Company assets.
  • Ensure center housekeeping and operating standards are maintained to provide a satisfying working environment.
  • Maintain appropriate currency logs and required daily paperwork.
  • Ability to independently operate a motor vehicle to perform various tasks which may include errands, visits to banks and marketing.
09/2012 to 08/2013 Paralegal | , ,
  • Larry Wagener Law Office - Wagoner OK 74461 Manage case calendar and deadlines.
  • Preparing correspondence, pleadings, motions, and discovery, schedule hearings, trials and depositions and appointments.
  • Conduct basic legal research, e-filing pleadings, motions and orders.
  • Assist preparing the attorney for hearings, trials, mediations, depositions, and assisting with answering discovery including reviewing medical and billing records, or document retrieval.
  • Scheduling and coordinating with clients doctor's appointments, follow-ups, and maintaining monthly client contact.
  • Translate foreign languages for clients in prison so they can understand prison officials.
  • Relay concepts and ideas between languages.
  • Convert written materials from one language into another, such as books, publications, or web pages.
  • Edit and proofread text to accurately reflect language.Receive and submit assignments electronically.
  • Translate languages at meetings such as attorney-client meetings, preliminary hearings, arraignments, depositions, and trials.
Education and Training
Expected in 2010 High School Diploma | Corona High School, Corona, CA GPA:
Expected in BBA | Criminal Justice ITT- Technical Institute, San Bernardino, CA GPA:
Criminal Justice
Languages
Bilingual in Spanish and English Language
Skills
schedule appointments, Assistant Manager, attorney, basic, billing, cash handling, cash management, communication skills, Resolve customer complaints, client, clients, customer satisfaction, data entry, documentation, Edit, English, filing, financial, forms, funds, general office, government, Law, legal research, marketing, materials, meetings, money, Office, MS Windows, personnel, policies, publications, quality, Quick learner, Scheduling, Spanish, Prepare tax, tax returns, answer phones, phone, web pages, written

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resume Strength

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Resume Overview

School Attended

  • Corona High School
  • ITT- Technical Institute

Job Titles Held:

  • Customer Service Representative
  • Tax Preparer/ Receptionist
  • Assistant Manager
  • Paralegal

Degrees

  • High School Diploma
  • BBA

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