Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Skills
  • Credit card processing
  • Sales expertise
  • Report preparation
  • International sales support
  • Inbound and Outbound Calling
  • Money handling abilities
  • Good listening skills
  • Strategic sales knowledge
  • Professional telephone demeanor
  • Creative problem solving
  • Meal Planning and Preparation
  • First Aid and Safety
Work History
09/2020 to 12/2020 Customer Service Representative Greenstone Fcs | Berrien Springs, MI,
  • Boosted sales revenue by skillfully promoting diverse legal resources and identity protection services.
  • Regularly exceeded daily sales and product add-on quotas.
  • Assisted customers with call backs, contact update, and payment collections.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with up to 75 calls in queue per minute.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available legal support, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recommended legal help and identity protection services to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
02/2019 to 06/2019 Third Party Verification Sonic Drive-In | Dacula, GA,
  • Reviewed over 100 accounts per day.
  • Originated, reviewed, processed, closed and administered customer accounts.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Completed minor preventative maintenance and mechanical repairs on equipment.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
03/2018 to 05/2018 Carhop Bright Horizons Family Solutons | The Centre, SC,
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Maintained professionalism while dealing with high order volumes and quality assurance.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Minimized customer wait times by 5 minutes.
02/2017 to 06/2017 Nanny Destiny Sumpter | City, STATE,
  • Made healthy snacks and meals for 3-4 children. (one set of twins)
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Organized different types of activities to enhance physical and intellectual development.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Provided developmentally appropriate activities for children.
  • Engaged with children on individual basis to build positive relationships.
  • Assisted with light housekeeping duties as well as running errands.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Identified warning signs of emotional and developmental problems in children.
  • Monitored children's play activities to verify safety.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Education
Expected in 09/2020 High School Diploma | Edgenuity, Online , GPA:

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Resume Overview

School Attended

  • Edgenuity

Job Titles Held:

  • Customer Service Representative
  • Third Party Verification
  • Carhop
  • Nanny

Degrees

  • High School Diploma

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