Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Excellent Attention to Detail
  • Computer Proficiency
  • Team-Oriented and Cooperative
Work History
10/2020 to Current Customer Service Representative Greenstone Fcs | Corunna, MI,
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Sold and cross-sold bank products to new and existing customers.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Provided customer records on demand, including account statements and copies of checks.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
12/2018 to 10/2020 Customer Service Desk Cashier Toll Brothers | Richmond, VA,
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Sold fish and game licenses.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record all transactions accurately and efficiently.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cash drawer of $10,000 or more per shift.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed various money center services to customers.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cashed checks, domestic nd international money transfer, and issued money orders.
  • Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
04/2011 to 06/2017 Property Manager Ford's | City, STATE,
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Maintained sufficient number of units market-ready at all times.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Expected in 06/2018 Phlebotomy | Phlebotomy Lassen Community College, Susanville, CA GPA:
Expected in 06/1999 High School Diploma | Willows High School, Willows, CA GPA:

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Lassen Community College
  • Willows High School
Job Titles Held:
  • Customer Service Representative
  • Customer Service Desk Cashier
  • Property Manager
  • Phlebotomy
  • High School Diploma

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