Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Hardworking and reliable cashier worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual. Operates well within team-oriented environments. Honest Cashier skilled in managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
- Report creation
- Credit card payment processing
- Report generation
- In-store support
Manitowoc, WI, 03/2007 - 07/2011
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted approximately 25 customers each 30min with Cell phone questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Translated services for different number-person team to serve Spanish-speaking customer needs.
Tampa, FL, 06/2004 - 05/2006
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Resolved issues with cash registers, card scanners and printers.
- Greeted customers promptly and responded to questions.
- Inspected checkout areas every hour and directed team members in cleaning, trash removal and other actions to restore professional appearances.
- Managed cashier shifts and breaks.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained work area in clean and neat manner.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions and offered product advice.
- Properly verified customer identification for alcohol or tobacco purchases.
- Built and maintained productive relationships with employees.
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Philadelphia, PA, 05/2002 - 06/2005
- Greeted office visitors, provided information and directed to appropriate personnel for maximum team efficiency.
- Assisted with clerical needs including answering telephone calls, performing database management and drafting correspondence.
- Met incoming guests and clients, offering immediate assistance.
- Stocked materials in organized and useful manner.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Monitored office supply use and stock levels, placing replenishment orders as needed.
Elgin, IL, 09/1993 - 12/2001
- Packed merchandise into boxes and containers to ensure safe shipment.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assembled cartons, crates and containers.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Inspected outgoing shipments to maintain effective quality assurance standards.
- Arranged items on pallets according to size and weight.
- Accomplished production goals by working with speed and accuracy.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Weighed and measured products and materials to check compliance with specifications and regulations.
- Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
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Resume Overview
School Attended
- Randolph Henry High School
- Southside Virginia Community College
- Southside Virginia Community College
Job Titles Held:
- Customer Service Representative
- Cashier Team Lead
- Work Study Student
- Packer
Degrees
- High School Diploma
- Associate of Applied Science
- Associate of Applied Science
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