Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
- Bilingual- Fluent in Spanish
- Type 40 WPM
- Microsoft Office proficiency
- Self-directed
- High customer service standards
- Meticulous attention to detail
- Multi-line phone proficiency
- HIPAA compliance
Portland, OR, 08/2011 - 04/2012
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Wayne, NJ, 07/2008 - 04/2010
Properly directed inbound calls in phone queues to improve call flow.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.
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Resume Overview
School Attended
- San Juan Diego Catholic High School
Job Titles Held:
- Customer Service Representative
- Receptionist
Degrees
- High School Diploma
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