customer service representative resume example with 2 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Expected in 01/2022 to to
High School Diploma:
James Madison High School - Norcross, GA,

Online, self paced high school

Professional Summary

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.

  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Work Order Following
  • Decision Making
  • Loading and Unloading
  • Problem Solving
  • Adaptability and Flexibility
  • Cash Handling
  • Payment Processing
  • Dependable and Cooperative
  • Child Safety
  • Critical Thinking
  • Creating Good Habits
  • Good Decision Making
  • First Aid
  • Relationship Building
Work History
04/2021 to 06/2021
Customer Service Representative Guard Insurance Group Olympia, WA,
  • Kept front check out area clean and organized for efficient service.
  • Interacted with over 100 customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained open lines of communication with external and internal customers.
  • Identified, monitored and resolved potential problematic customer issues.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Processed payments and returns with accuracy and efficiency.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
03/2021 to 04/2021
Crew Member Wildor Restaurant Group Wilson, NC,
  • Greeted over 100 customers per day.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Kept customers and crew areas organized.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Worked front counter, drive-thru and other areas as needed.
11/2020 to 03/2021
Package Handler Taylor Corp Springfield, MO,
  • Assembled, sealed and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Scanned and loaded over 1000 boxes per day
08/2018 to 01/2020
Babysitter Town Sports International Holdings Inc Oceanside, CA,
  • Played games, worked on puzzles and read books to young children.
  • Communicated with parents about daily activities and behaviors.
  • Enforced household rules to keep home safe and organized.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Reviewed and followed parent directions for all aspects of children's care.
  • Demonstrated empathy and kindness to display positive character traits.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Helped children learn how to complete small chores appropriate for age level.
  • Watched children playing with toys and games for safety and appropriate behavior.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Prepared healthy snacks and meals according to individual needs.
  • Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Read books to children using fun voices and playful tones.
  • Closely monitored children's play activities to verify safety.
  • Watched kids for 6 hours or more sometimes
  • Babysit 4 kids

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Resume Overview

School Attended

  • James Madison High School

Job Titles Held:

  • Customer Service Representative
  • Crew Member
  • Package Handler
  • Babysitter


  • High School Diploma

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