Grasps company initiatives quickly as, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Goal-oriented worker with outstanding knowledge, and organization. Proven history of increasing productivity and customer satisfaction with great phone skills and talents. Committed to best-in-class customer service and maintaining professionalism.
Skills
Sales expertise
Medical terminology knowledge
Money handling abilities
Multi-line phone talent
Stocking and replenishing
Good listening skills
Key holder experience
Data Entry
Technical Support
Strategic sales knowledge
Administrative support
Retail store support
Retail materials management
First aid and CPR knowledge
First Aid and CPR
Spanish translation
Work History
Customer Service Representative, 05/2013 - 07/2019 Guard Insurance Group – Houston, TX,
Regularly exceeded daily sales and product add-on quotas.
Provided primary customer support to internal and external customers in fast-paced environment.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Communicated with vendors regarding back order availability, future inventory and special orders.
Educated customers on promotions to enhance sales.
Supervised final exams for approximately 20 students at conclusion of each semester.
Maintained compliance with test center policies, practices and procedures.
Secured testing materials and maintained confidentiality of all details.
Helped accommodate students with disabilities or special needs for alterations to test administration.
Troubleshot issues with computer-based examinations.
Assisted faculty with setting up tests and coordinating test spaces.
Documented attendance and completed assignments to maintain full class and student records.
Checked assignments, proctored tests, and provided grades according to university standards.
Maintained excellent attendance record, consistently arriving to work on time.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Monitored social media and online sources for industry trends.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Business Development Center Representative, 04/2015 - 08/2017 Royal Automotive Group – Tucson, AZ,
Evaluated performance and policies against metrics.
Generated reports of findings to help management with making key decisions.
Assisted various departments with change by communicating new improvement plans and expectations.
Maintained excellent attendance record, consistently arriving to work on time.
Monitored social media and online sources for industry trends.
Handled Number calls per Timeframe to address customer inquiries and concerns.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Tracked and analyzed reports to determine needed improvements.
Collected, arranged and input information into database system.
Managed costs and quality of Business Name.
Office Receptionist, 12/2016 - 01/2018 Per Mar Security Services – Hutchinson, MN,
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Balanced availability, customer schedules and maximum load levels when scheduling appointments.
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Collected payments from clients and updated account balances.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Routed incoming mail and messages to relevant personnel without delay.
Kept reception area clean and neat to give visitors positive first impression.
Sorted, received and distributed mail correspondence between departments and personnel.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Assisted over 20 customers via phone each Hour.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
High School : , Expected in 07/2012 - High School For Law Enforcement - Houston Tx, GPA:
Associate of Applied Science: Science, Expected in 08/2018 - San Jacinto College District - Pasadena, TX GPA:
Associate Degree in Nursing: Current , Expected in - San Jacinto College District - Pasadena, TX GPA:
Accomplishments
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
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