Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Guest-oriented Customer service agent offering over 4 years of experience in hospitality.

Self-starter with a strong record of providing valuable service to guests and visitors.

Detail-oriented professional with bilingual abilities combined with integrity as frontline corporate representative.

Well-educated and poised with superior communication skills.

  • Management Interaction
  • Guest experiences
  • Telephone etiquette
  • Reservations management
  • Hospitality service expertise
  • Team Supervision
  • Guest Accommodations
  • Vendor interaction
  • Reporting capabilities
  • Cash Handling
  • Guest services
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Understanding Customer Needs
Work History
04/2021 to Current Customer Service Representative Gregory Funding | Portland, OR,
  • Greet customers warmly and thank them for their business
  • Sort laundry items received for wash and fold
  • Store laundry for accurate delivery to customer upon their return
  • receive wash and fold orders and enter into computer
  • Keep the store squeaky clean at all times
  • Clean lint filters as necessary and wipe down machines hourly
  • Keep the bathroom clean and stocked
  • Help customers using washers, dryers, vending machines, and coin changers
  • Report any equipment issues to management
  • Perform retail sales of laundry related products
  • Provide refunds to customers for machine issues
  • Restock vending machines and report on inventory counts
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
04/2018 to 02/2021 Concierge Your Life Senior Living | Tallahassee, FL,
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
06/2017 to 04/2018 Bell Hop Cache Creek Casino Resort | City, STATE,
  • Escorted guests to and from rooms and assisted with baggage.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
  • Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.
  • Maintained lobby in pristine condition and kept trash promptly emptied.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Drove vehicles of different make, style and price points both to and from desired destination.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Maintained excellent attendance record, consistently arriving to work on time.
Expected in High School Diploma | Esparto High School, Esparto, CA GPA:
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended
  • Esparto High School
Job Titles Held:
  • Customer Service Representative
  • Concierge
  • Bell Hop
  • High School Diploma