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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
I am seeking a position to utilize my education and skills. I am dependable and people oriented as well as professional, I work effectively as a team player and I'm willing to learn and advance my knowledge with hands on experience.
Experience
Customer Service Representative
November 2014 to March 2015Company Name － City, State
  • Customer service calls for Wal-mart.com
  • In bound automatic dialer calls
  • Navigating between six to eight apps for customer service
  • Assisting customers with placing on line orders
  • Assisting customers with account changes and updates
  • Assisting customers with problems occurring with shipping and delivery errors and damaged orders
  • Guiding new customers through new account set up
  • Creating shipping labels for items to be returned to warehouse
  • Creating remedy/intermus tickets for over billing, customer insult, and corporate issues
  • Problem solving.
Customer Service Agent
February 2014 to October 2014Company Name － City, State
  • Out bound calls to potential customers.
  • An average of 250.00 in daily donations to various non-profit organizations.
  • automatic outbound dialer.
Sales Associate
February 2012 to May 2014Company Name － City, State
  • Operate Cash Register, Bagging Purchased Items, Handling Cash, Credit/Debit and Check Payments.
  • Stocking Merchandise Around Register Area, Keeping Register and Front of Store Neat, Cleaned.
  • Customer Service, Greeting Customers when entering the store and again at the Register.
  • Unloading Weekly Truck, Stocking Merchandise.
  • Facing and Recovery of Shelves.
  • Lifting up to 30 LBS, Bending, and Walking.
  • Overnight Stocking during Holiday Seasons.
  • Daily Cleaning - Washing Windows, Vacuuming Front Half of Store, Cleaning Shelves, Register's.
  • Resetting Merchandise to Other Locations on Shelves, In-caps and Displays.
  • Maintaining Malar Balloons, Keeping Balloon Coral Neat and Clean, Changing Helium Tanks, Turning off Helium Tanks when not in use.
  • Suggestive Sells ~ Item of the Week, Donations to Support Our Troops During School Season and Christmas.
Back Room Associate/Processing Truck
October 2012 to March 2014Company Name － City, State
  • Unloading Boxed Merchandise from Pallets, Sorting Merchandise, Counting Boxed Merchandise.
  • Sorting Merchandise from Conveyer Line.
  • Processing Merchandise, Price Coding Merchandise if over $20.00.
  • Processing Shoes, Hand Bags/Purses, Luggage, Furniture, Clothing, Home Wares.
  • AES Security tags/Screamers for Merchandise over the amounts of $20.00, $50.00, $100.00.
  • All Merchandise with these amounts get Coded and Security Tags.
  • Proper handling of Box Cutters.
  • Maintaining a Clean and Safe Environment.
  • Knowledgeable of Store Safety Regulations and Team Topics of Theft.
  • Stocking New Merchandise on Shelves once Processed.
  • Operating Register when needed, Customer Service.
  • Handling Cash, Credit/Debit Cards and Checks.
Home Health Nurse
October 2011 to February 2012Company Name － City, State
  • Giving Patients Bed Bath and Assisting Patients in Shower/Tub
  • Assisting With Dressing and Undressing
  • Assisting Patients with Mouth Care, Skin Care, Manicures and Pedicures
  • Physical Therapy, Range of Motion Exercise and Full Body Massage
  • Assisting Patients to Toilette, Urinal and Bed Pan
  • Changing Catheter Bags (Leg Bags and Bed Bags)
  • Bowel Treatment and Extraction
  • Taking Vitals: Blood Pressure, Pulse, Diabetic Glucose Readings, Temperature
  • Housework: Vacuum, Mopping, Dusting, Laundry, Wash Dishes
  • Preparing and Serving Meals: Regular and Diabetic, Encouraging fluids
  • Taking Patients to Doctor Appointments and Grocery Shopping.
Sales Attendant
June 2010 to August 2011Company Name － City, State
  • Customer Service:
  • Aiding Customers with Purchases
  • Daily Cash, Check, Debit and Credit Transactions
  • South Carolina Lottery and Scratch Lotto Cards
  • Prepaid Phone Cards
  • Set Gas Pumps for Prepaid Gas Customers
  • Stocking Newly Arrived Merchandise
  • Cleaning and Facing Shelves
  • Cleaning Gas Serviceable Areas
  • Shift Change Paperwork
  • Restocking Depleted Items.
Phlebotomist
March 2006 to August 2007Company Name － City, State
  • Patient Demographics
  • Taking Patients Vitals
  • Blood Draws
  • Patient Scheduling
  • Patient Education
  • Medical Office and Records.
Financial Aid Assistant
January 2006 to June 2007Company Name － City, State
  • Student Work Study)
  • Answering Telephones for Financial Aid and Front Office
  • Record Filing
  • Copying Student Demographics and Various Loan Applications
  • Billing Stuffing and Mailing Envelopes
  • Mailing Post/Past Due Statements
  • Posting Receivable Payments from Various State and Federal Loans.
Medical Insurance Billing
March 2005 to November 2005Company Name － City, State
  • Billing Medicare/Medicaid Insurance Companies
  • Verifying Patient Insurance
  • Mailing EOB's
  • Posting Payments
  • Data Processing
  • Patient Demographics
  • Customer Service
  • Verifying ICD-9 and CPT Codes.
Education
Associates Degree of Science : Medical Assisting, 06/2007Gulf Coast College － City, State

Medical Assisting

Medical Office Management

Administration of Medications

Administration of Injections

EKGs

Pharmacology

Patient Demographics and Documentation

Medical Records

Management

Medical Transcriptions

Billing & Coding I & II

Blood Draws

Injections

Patient Scheduling

Ancillary Testing

Patient Education

HIPPA & JCAHO Knowledge

Bachelors Degree of Science : Registered Nursing, 05/2009South University － City, State

Registered Nursing

Pre-Requirements for Nursing

Medical Terminology and Theories

Anatomy & Physiology I & II w/ Lab I & II

Psychology Health & Nutrition

Diploma : 03/2005Concorde Career Institute － City, State
Medical Insurance, Billing & Coding Specialist Proficient in CPT, ICD-9, HCPCS Knowledgeable in various computer software programs Knowledgeable of DME and HIPPA Regulations Bookkeeping & Filing Medical Office and Records Management
Skills
Billing, Bookkeeping, Cash Register, com, Copying, Coral, CPT, Credit, Customer Service, Data Processing, Debit, delivery, Documentation, Filing, Financial, Front Office, ICD-9, Insurance, Medical Terminology, Office, Windows, Neat, Nursing, Office Management, Problem solving, profit, Coding, Coding I, Psychology, Safety, Scheduling, shipping, Telephones, Phone
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Resume Overview

School Attended

  • Gulf Coast College
  • South University
  • Concorde Career Institute

Job Titles Held:

  • Customer Service Representative
  • Customer Service Agent
  • Sales Associate
  • Back Room Associate/Processing Truck
  • Home Health Nurse
  • Sales Attendant
  • Phlebotomist
  • Financial Aid Assistant
  • Medical Insurance Billing

Degrees

  • Associates Degree of Science : Medical Assisting , 06/2007
    Bachelors Degree of Science : Registered Nursing , 05/2009
    Diploma : 03/2005
    Medical Insurance, Billing & Coding Specialist Proficient in CPT, ICD-9, HCPCS Knowledgeable in various computer software programs Knowledgeable of DME and HIPPA Regulations Bookkeeping & Filing Medical Office and Records Management

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