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Customer Service Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am a positive and upbeat person that brings many years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Business development understanding
  • Promotional support
  • Problem-solving abilities
  • Stockroom procedures
  • Adaptive team player
  • High-energy attitude
  • Sales expertise
  • Retail sales customer service
  • Office equipment proficiency
  • Quality assurance controls
  • Courteous demeanor
  • Inbound and outbound calling
  • Customer relations
  • Call center experience
Experience
Customer Service Representative, 11/2009 to 04/2015
Hajoca Corporation Irvine, CA,
  • Assisted approximately 40 customers each day with sewing machine questions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed account and service histories to identify trends and issues.
Assistant Manager, 07/2005 to 02/2007
O'charley's Knoxville, TN,
  • Planned and prepared workflow schedules, delegating tasks for 5-member team.
  • Supported sales management initiatives to optimize business development.
  • Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Store Manager, 02/2000 to 07/2005
Edible Arrangements Orange, CA,
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Interviewed, hired, supervised and trained 10 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Boosted sales by cultivating customer rapport and delivering superior customer service.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw POS operations and cash management to reduce errors.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 10 associates.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education and Training
High School Diploma: , Expected in 03/1976
to
Moore High School - Louisville, Ky,
GPA:

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Resume Strength

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  • Length
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Resume Overview

School Attended
  • Moore High School
Job Titles Held:
  • Customer Service Representative
  • Assistant Manager
  • Store Manager
Degrees
  • High School Diploma

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