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Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Credit card payment processing
  • Report creation
  • Transportation solution development
  • Data evaluation
  • Retail sales customer service
  • Courteous demeanor
  • Office equipment proficiency
  • Project management abilities
  • Adaptive team player
  • Sales expertise
  • In-store support
  • Clerical support
  • Quality control
  • Schedule mastery
  • Fleet dispatching
  • Process optimization
  • Problem-solving abilities
  • Store maintenance
  • Microsoft Office expertise
  • Call center experience
  • Route management
  • Inbound and outbound calling
  • System implementation
  • Stockroom procedures
  • Customer relations
  • Product organization
  • Shipping and receiving understanding
  • High-energy attitude
Experience
09/2019 to 07/2020
Customer Service Representative Hartung Glass Renton, WA,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
08/2018 to 08/2019
Customer Service Representative Hartung Glass Tukwila, WA,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
07/2017 to 08/2018
Customer Service Associate Hanmi Bank Chicago, IL,
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
08/2014 to 07/2017
Shift Leader Biscuitville Kernersville, NC,
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Documented receipts, employee hours and inventory movements.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Kept areas clean, neat and inspection-ready at all times to comply wiith product guidelines.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Reviewed applications and resumes and recommended top candidates for interviews.
Education and Training
Expected in 05/2018
Associate of Science: Social Sciences
Houston Community College - Houston, TX
GPA:
Expected in 06/2014
High School Diploma:
Thurgood Marshall High School - Missouri City, TX
GPA:

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How this resume score could be improved?

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84Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Houston Community College
  • Thurgood Marshall High School
Job Titles Held:
  • Customer Service Representative
  • Customer Service Representative
  • Customer Service Associate
  • Shift Leader
Degrees
  • Associate of Science
  • High School Diploma

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